President and Chief Executive Officer
Jim Giordano is president and chief executive officer of CareTech Solutions, Inc., an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals and health systems. Since being named to this position in 2003, Jim has more than doubled the size of the business from a four-state IT outsourcing service to a full-scale information technology partner for hospitals with clients in more than 33 states. Additionally, he added several new product lines including a clinical service desk, application and infrastructure monitoring, data center hosting, document imaging and Web products and services. He has positioned the company for future growth through strategic investments, including the acquisition of a significant Web competitor, and a state-of-the-art SSAE SOC 1 TYPE 2 accredited data center in 2009.
Under Jim’s leadership and vision, CareTech Solutions has consistently been recognized as an industry leader in healthcare IT, including earning the 2008, 2009, 2010, 2011 and 2013 Best in KLAS Award for IT Outsourcing (Extensive) as well as the 2012 and 2013 Partial Outsourcing as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report. The company is regularly included in Healthcare Informatics magazine as one of the Top 100 Healthcare IT companies and was named to the Detroit Free Press Top Workplaces in 2009, 2010, 2011 and 2012 in the “large company” category.
Jim believes in leading with a strong commitment to the communities in which CareTech Solutions does business, including charitable donations and hands-on employee volunteerism. For more than four years, the company has supported the Summer Camp program at the Detroit Institute for Children, which provides healthcare for children whose parents cannot afford it. Annually, CareTech also gives over $100,000 to hospital foundations and charities for use in their communities.
In 2013, Jim was appointed Chairman of the Board for the St. John Providence Health System Board of Trustees, this after serving as Vice-Chairman and Chairman of the Finance committee. Jim also serves on the Michigan Public Health Institute (MPHI) board of directors where he is Chair of the audit committee and provides a business and technology perspective on public health programs impacting Michigan citizens.
Jim joined CareTech Solutions in 1999 as vice-president and chief financial officer. Before joining CareTech, he spent 13 years with Electronic Data Systems Corporation (EDS), where he was responsible for the financial aspects of the EDS spin-off from General Motors (GM), as well as controller for the EDS Saturn account at GM. Prior to that, he held management and leadership positions with Wang Laboratories and Unisys. He earned an MBA from the University of Detroit-Mercy and a Bachelor of Science degree in Finance and Managerial Economics from the University of Michigan-Dearborn.
Jim is married and has three children.
Senior Vice President and Chief Operating Officer
Pat Milostan is senior vice president (SVP) and chief operating officer (COO) of CareTech Solutions, an information technology and Web products and services provider for more than 200 U.S. hospitals and health systems.
Pat is responsible for the 24/7/365 availability and reliability of all client clinical and business systems. He accomplishes this work through a nationwide network of more than 800 Healthcare Information Technology (HIT) professionals. Either on-site at the hospital, or located in CareTech’s state-of-the art Infrastructure Operations Center, this technically-trained and clinically-certified team oversees all hospital client IT infrastructure and application operations.
With more than 25 years of experience in HIT, Pat is well known for developing industry-leading, flexible HIT solutions that reflect clients’ unique business needs. One example is Pat’s creation of the company’s shared services business model which allows CareTech clients the ability to access, as needed, specialized technical talent without increasing headcount. This shared services approach includes a core group of technical experts certified in all major healthcare hardware and software platforms including: Cerner, Epic, McKesson, Meditech and Lawson as well as Citrix, Cisco, Oracle and many others. Additionally, anticipating the growing support needs of hospitals post Meaningful Use, Pat developed and commercialized the company’s Service Desk offering, the industry’s only healthcare-specific 24/7/365 help desk, and launched CareTech’s data center hosting for healthcare operation.
Customer service is Pat’s number one priority which is reflected in CareTech Solutions’ 2008, 2009, 2010, 2011 and 2013 Best in KLAS awards for IT Outsourcing (Extensive) as well as the 2012 and 2013 Outsourcing (Partial) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software & Professional Services report. In addition, CareTech’s clients are consistently recognized as Healthcare’s Most Wired by Hospitals & Health Networks (H&HN) magazine of the American Hospital Association.
Pat joined CareTech Solutions in 2002 as Chief Technology Officer. Before joining CareTech, Pat was vice president and chief information officer of Hurley Medical Center in Flint, Mich., where he had operational responsibility for Information Services, Medical Records, Service Access Management and Admitting. Before joining Hurley in 1995, Pat was director of Financial, Administrative and Managed Care Systems at Henry Ford Health System in Detroit. He holds a bachelor’s degree in business administration from Northwood University in Midland, Mich., and numerous certifications in information technology from ITT Institute.
Senior Vice President, Sales and Business Development
Diane’s focus at CareTech Solutions is understanding the top healthcare industry challenges, creating relationships with hospital leaders and developing Information Technology solutions to address those challenges.
Before joining CareTech Solutions, Diane was Director, Business Development, Business Outsourcing Services Group at MSX International (MSXI), acting as a coach to the sales and delivery teams. She focused on creating performance-based solutions to the automotive aftermarket. Solutions included consulting and process outsourcing. She draws on 22 years of multi-industry experience to creatively address clients’ business goals. Prior to MSXI, Diane was Relationship Strategist for EDS Global Sales and Marketing. She was assigned a pursuit for a Fortune 10 company to create the relationship strategy, develop client intelligence and a communication plan to influence key client decision makers.
Diane has held a variety of positions with increasing responsibility in the Information Technology Industry, supporting clients in Automotive Manufacturing, Research and Development for Manufacturing and Engineering and Retail industries.
Career highlights include Program Manager for EDS/GM Year 2000 application remediation, including managing the EDS GM Account 2000 Command Center during critical rollover period. Diane led the successful start-up of a business incubator focused on developing teams to approach solutions more creatively. The business incubator was recognized as an EDS Best Practice in 2002. Prior to EDS, Diane worked at General Motors and F. Joseph Lamb.
Diane’s education includes: Bachelor of Science, Business Administration, Wayne State University 1983; Develop Program, American Graduate School of International Management, 1997.
Chief Financial Officer
Robert Johnson was named Chief Financial Officer of CareTech Solutions in November 2012. He joins CareTech at a time of exceptional growth brought about by the demand for the company’s healthcare information technology (IT) services including clinical help desk and IT infrastructure and application monitoring services. Under Robert’s financial leadership, CareTech Solutions expects to accelerate its financial direction of operations for continued growth.
Johnson has more than 25 years of financial management and leadership experience including general accounting, financial planning, costing and pricing, treasury management, and work in acquisition and divestiture transactions. He was most recently the Chief Financial Officer for Palace Sports & Entertainment, where he was responsible for all financial, information technology, and retail functions at the enterprise, and was integral in the sale of the Detroit Pistons Basketball franchise in 2011.
Johnson received a Bachelor of Accountancy and Masters of Finance from Walsh College. He is a Certified Public Accountant in the State of Michigan and a member of the Board of the Michigan Association of Certified Public Accountants (MACPA).
Chief Information Officer
Louie Caschera brings over 30 years of experience in IT management and strategic planning to his role as CIO for CareTech. His current duties include oversight of vendor management and negotiation, departmental budgeting, data center services, shared services, and technical services (implementing and supporting mainframe, distributed systems and networking).
Prior to joining CareTech, Louie had extensive technical and managerial experience working for computer manufacturing companies supporting the automotive segment, as well as the IT segment of the automotive, insurance and healthcare industries. He graduated from Madonna University in computer science and business administration, with additional studies at Lawrence Technological University.
Chief Information Officer, Client Services
Karl Graham is senior director of Service Desk with CareTech Solutions, an information technology (IT) and web products and services provider for more than 200 U.S. hospitals. He is responsible for the business and operational management of CareTech’s 24/7/365 IT help desk operation that currently supports more than 30 U.S. hospitals.
Karl joined the company in 2001 to launch and manage healthcare’s first clinically-focused IT help desk, now called Service Desk. Within two years of its launch, an independent healthcare consulting firm stated Service Desk was the best help desk in the industry, and in 2004, Support Techniques scored Service Desk significantly higher than the industry average and cited its maturity rating as advanced. In 2010, CareTech’s Service Desk was recognized as a category leader in KLAS’ partial IT outsourcing segment.
CareTech Solutions Service Desk is staffed with more than 100 clinically trained analysts who respond to more than 65,000 calls per month from physicians, nurses and administrators utilizing a proprietary information technology infrastructure knowledge base that supports all major hospital clinical applications including: Allscripts, Carecast, Centricity, Cerner, Epic, IDX, McKesson, Meditech, and Nextgen. CareTech Service Desk analysts are STI “team certified” and continue to develop and improve their skills by pursuing certification from the Help Desk Institute (HDI).
Karl is frequently invited to speak in national forums about CareTech Solutions’ unique IT help desk approach to supporting hospitals, and he was recently published in Health Data Management magazine, “Healthcare IT Support: Recommendations for a Critical Need.”
Prior to joining CareTech, Karl served as director of Operations for the Detroit Medical Center where he reduced telecommunication costs by $10 million. Karl was born and educated in Jamaica where he earned an ACCA level one, equivalent to bachelors’ degree, in Accounting. He came to the U.S. more than two decades ago and started his own computer distribution company in Florida. Karl serves as a district regional supervisor for a faith-based organization and is very involved in community-focused activities.
Karl is married and has four children.
Vice President and General Counsel
Paul Kemp, J.D. is vice president and general counsel for CareTech Solutions an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals. Paul manages all legal issues of the corporation including: contract negotiations, corporate acquisitions, intellectual property matters and the statutory and regulatory requirements that govern the company’s business practices, including the Health Insurance Portability and Accountability Act (HIPAA) and Stark, which governs the practice of physician referrals to medical facilities.
Additionally, Paul serves as the company’s internal compliance officer ensuring that CareTech is conducting its business in compliance not only with applicable law but with the highest ethical standards.
Paul negotiated the partnership agreement between the Detroit Medical Center (DMC) and Oakwood Healthcare System (OHS) that establishes ownership of CareTech Solutions between its hospital partners and Compuware Corp. He later joined the company in 2004, and since then, has negotiated more than 100 contracts with hospitals for CareTech’s products and services. Most recently, Paul was instrumental in the acquisition of a competitor and as well as the purchase of the company’s newest data center.
In his spare time, Paul is a New York Times bestselling author of speculative fiction stories and series including: The Tales of Egil and Nix, The Chronicles of Erevis Cale, Star Wars Expanded Universe and R.A. Salvatore’s War of the Spider Queen.
Paul is a graduate of the University of Michigan-Dearborn and the University of Michigan Law School. He is a member of the Michigan Bar, the American Bar Association, and the Association of Corporate Counsel. Previously, he has been associated with the law firms of Clark Hill PLC and Pepper Hamilton LLP.
Paul is married and the father of three children.
Marketing, Communication & Government Affairs
Colleen M. Hanley is vice president of Marketing, Communications and Government Affairs at CareTech Solutions, where she directs all aspects of the company’s brand operations, including product and services marketing, internal and external communications, corporate citizenship, and industry relations. She reports directly to the president and chief executive officer, and is a member of the Executive Committee.
Prior to joining CareTech Solutions in 2010, Hanley spent 11 years at global automotive supplier, ArvinMeritor, culminating in her last position as vice president in charge of business strategy, market development, advanced technology planning, and brand positioning for the company’s $2 billion passenger car business unit. Her other areas of responsibility included strategic planning, corporate marketing, brand management, corporate communications, employee communications, public relations, advertising and digital media.
Preceding ArvinMeritor, Hanley served in a variety of internal and external communication positions with technology services leader, HP (formerly EDS), and air pollution control manufacturer, Nederman.
Hanley received a master’s degree in Advertising, and a bachelor’s degree in Communications from Michigan State University. She also served on the global executive board of directors for the International Association of Business Communications (IABC), as well as, five years as an officer of its Detroit chapter.
Vice President, Human Resources
Kim Whitman is Vice President of Human Resources at CareTech Solutions, Inc. She is responsible for Human Resources, Recruitment and Administration. Prior to joining CareTech, Kim was employed at PricewaterhouseCoopers , where she began her career as an auditor. She transferred into HR in 1993, holding various roles in the firm, up to National Director of Human Resources. Kim has 20 years of professional experience and attended the University of Michigan-Ann Arbor for her undergraduate degree in Accounting and her MBA in Organizational Behavior and Human Resource Management.
Kim is a Certified Public Accountant as well as member of the Society of Human Resource Management (SHRM).
Senior Director, Web Services and Delivery
John Kaiser is senior director of Web Services and Delivery for the Web Products and Services business of CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals. He is responsible for operational management of the company’s highly successful Web business, including oversight of product development, delivery, and account management for more than 150 hospital websites.
John most recently held the position of senior director of CareTech Solutions' information technology (IT) monitoring service for healthcare called Pulse. John led the strategic development and operations of the healthcare-only professional service geared towards improving end-user satisfaction with hospital IT systems by monitoring performance of both applications and infrastructure. Tapped for this position in 2012 due to his extensive career in hospital IT, John brought his experience of being a hospital CIO to the management of this new service offering.
John has worked in healthcare IT for more than 25 years. He began his career as a developer and progressed through IT leadership positions at Mount Clemens General Hospital, Detroit Osteopathic Hospital, Riverside Osteopathic Hospital and Horizon Health Systems. John holds a bachelor’s degree in Computer Science from Wayne State University.
Senior Director, Document Imaging
Leslie Mack oversees implementation and development of CareTech Solutions’ proprietary iDoc document imaging system. Her 13 years of specialization in document imaging is only a part of the wide-ranging experience she has acquired during 34 years in Health Information Management. In the course of her career, Leslie has served as product manager, HIM department director, consultant, project and sales manager. She has an extensive background in process re-engineering, electronic record and document imaging system design, and electronic record implementations.
Leslie was a featured speaker at the 2007 HIMSS Annual Conference and Exhibition and the 2006 American Health Information Management Association (AHIMA) Annual Convention and Exhibit event. In 2005, she received the Distinguished Member Award from Michigan Health Information Management Association (MHIMA), and has served MHIMA in numerous roles including president.
Senior Director, Strategy and Business Development
Angela Anderson is Executive Assistant to CareTech Solutions President and CEO, Jim Giordano. Angela joined the company in 2012. Angela has more than 20 years experience in executive-level administrative support in a variety of industries including real estate, healthcare and human resources.
Angela has a bachelor of science in Business Administration from Lee University and has completed human resource specialist training at Eastern Michigan University.