Get the support you need! The best document management solution comes with exceptional professional services for each and every customer. Whether you need an assessment of your current processes, help with training, archived documents and records scanned in to iDoc, or have technical questions, our team is here to provide answers and solutions.
At the heart of iDoc’s success in document imaging and management is our phased implementation philosophy. Users are more willing to accept a new technology, and generally have much more success using that technology when eased into the new system rather than having their world (i.e., comfort level) turned upside down!
We will assign the right training staff to meet your needs, and we embrace the train-the-trainer methodology. We want to partner in your success every step of the way, and that starts on Day 1.
If you have a large amount of archived documents that you access frequently and/or use off-site storage, we can provide back scanning services to capture those documents and get them into iDoc so you can quickly and efficiently access them along with your current documents. Our back scanning services will provide instant savings in off-site storage and retrieval costs.
The iDoc Scan Center is located in our corporate headquarters building in Troy, Michigan. The Scan Center is managed by skilled, experienced managers that have significant experience with production scanning and with iDoc.
Our unique help desk supports your day-to-day document management operations. As part of our commitment to your ongoing success, our highly trained staff is always available, and you can rest assured that your questions will be answered 24 hours a day, 7 days a week, 365 days per year.