Service Desk

The Service Desk for Hospitals

CareTech Solutions’ hospital Service Desk gives you the meaningful support today’s complex IT systems require and end users expect. Our 24x7x365 hospital help desk delivers industry-leading customer service from support analysts trained on all major hospital clinical and business information systems.

Expertly manage your physicians’ specific IT support needs

CareTech treats your every call with critical care. Our trained and certified Service Desk professionals bring a vital understanding of physicians’ critical needs as they transition to the EMR environment. Your doctors will get fast answers and the remote hands-on asssistance they need – day
or night – so they can quickly return to patient care.

Increase your chance of successful EMR adoption with meaningful help desk support

CareTech’s hospital help desk can ensure successful, quick adoption of your EMR by delivering the high level of rapid, responsive support frontline users expect. Our trained analysts provide true value to clinicians by helping them use these advanced technologies to provide the best in patient care.

Fix problems quickly and improve customer satisfaction

Experts indicate no other support center comes close to matching CareTech’s first-call resolution rate. With advanced infrastructure and application monitoring tools, our support analysts can often anticipate problems before your users call. Calls are not only documented, information is added to a knowledge base and leveraged to assist in
future calls.

Healthcare-only focus
24x7x365 support
Specialized physician support
Clinical and business applications support
Trained and certified analysts
Scalable on-shore operation
Comprehensive implementation
Knowledge management
Metrics reporting and analysis
Proactive infrastructure and applications monitoring

Service Desk

Resources

Service Desk in Action

Service Desk Metrics

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