Everything you need to manage your end users' support needs.
"Physician satisfaction with the in-house service desk had been in the 20%-30% range; that jumped to about 95% with the outsourced CareTech service."
Ron Fuschillo, Chief Information Officer
Englewood Hospital and Medical Center
"They were taking on more calls and solving more issues in terms of first-call resolution, versus my internal team having to step in and address those same calls."
Chad Eckes, Former Chief Information Officer
Cancer Treatment Centers of America
"The clinical IT help desk can also help management spot trends early. We've caught some things early on that prevented a much wider spread of issues."
Joe Francis, Chief Information Officer
Detroit Medical Center