"iDoc has helped tremendously with accessing records and with supporting continued care. Physician satisfaction has definitely improved – just the other day one of the physicians who was most resistant to the change told me how much he appreciates iDoc for its ease of use, and that completing his charts is much easier than wading through paper charts.
"Before iDoc we were consistently in a backlog of about eight days with processing records. Now we’re processing them actually on the day of discharge! Our coding A/R is consistently four days, and we wouldn’t want to go any lower than that because of charge entry.
"The iDoc Team provides great support and resources based on what we need – for instance, technical support if we’re having issues with a scanner, new workstation or interface; HIM assistance when we think about changing a process and want to implement additional workflow, generating physician letters, reports, etc.
"iDoc was and is the perfect solution for Hi Desert."
Sharon Kolch, BS, RHIT, CDIP
Health Information Management Consultant
Hi-Desert Medical Center