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Zero Worries!

Zero Worries!

CareTech Solutions provides “zero worries” with its complete suite of
cost-effective, scalable IT services to meet your infrastructure and support needs, no matter where your hospital is on its path to Meaningful Use.
 
Are you worrying about EMR adoption and help desk support? Well don’t. The CareTech Service Desk was built with that very need in mind. Our 24x7x365 hospital help desk is staffed with trained, healthcare-only analysts that bring a vital understanding of clinical analysis to every call.
 
And because your IT problem has the potential of being a matter of life
and death, we answer your call in a matter of seconds – not minutes.
 
CareTech help desk services include:
  • 24x7x365 support from trained and certified analysts with healthcare focus
  • Clinical and business application knowledge management to resolve calls faster
  • Scalable, on-shore operation equipped to handle 500 to 20,000 calls per hospital per month
  • Metric reporting and analysis to assist in bringing call volumes down
  • Tools to proactively monitor the infrastructure and applications
  • Optional physician-only support

 

 

  • Service Desk in Action

  • Service Desk Video

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  • Service Desk Metrics

  • Customer Satisfaction Customer Insight: Bruce Kelly, CIO, Mercy Memorial

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  • Read White Paper

  • Help Desk's impact on patient care and operational performance

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