Experience Performance Excellence in Healthcare IT
Service Desk Services
CareTech’s Service Desk Services provide the specialized support needed for hospitals’ complex IT services.
Key highlights as mentioned by AHA:
- Resolves an average of 70 to 90 % of issues on first contact
- Nearly 20 years experience in 24/7/365 service desk delivery
- Secure, U.S. based centers staffed with highly trained healthcare IT professionals certified in every major clinical and business platform
- Demonstrable return on investment based on industry benchmarked metrics
Data Center Hosting Services
CareTech Solutions helps hospitals and health systems leverage technology to improve outcomes and lower costs.
Key highlights as mentioned by AHA:
- Healthcare focus: unique level of expertise to handle emerging challenges and increase patient satisfaction with reduced downtime
- Compliance & Environmental Friendliness: Data center facilities are SSAE 16 SOC 2 TYPE 2 and Tier II compliant, as well as LEED Silver certified green
- Vendor Neutrality: CareTech is vendor neutral, supporting all major and most niche systems and solutions
- Demonstrable return on investment based on industry benchmarked metrics
About AHA Endorsement
The AHA Endorsement is the result of an extensive and rigorous process that begins with identification of hospitals’ most significant market challenges and ends with selecting the solution that addresses them best. When hospitals select a product or service that has earned the AHA Endorsement, they can be confident it has met AHA’s highest standards.
