Performance Excellence- Using Advance Technologies to Personalise the Patient Experience

March, 2020

“Technology can seem overwhelming for many organizations. And, it’s easy to be overwhelmed with all of the IT projects that most organizations have. But it’s important that we continue to look at IT solutions that can simplify workflows and allow clinicians to spend more time with patients”. – Vani Prasad, Executive Vice President, CareTech Solutions.

Key Findings:

1.  Hospitals and health systems are looking to artificial intelligence to address clinician
   burnout. AI has the potential to alleviate many of the administrative tasks that prevent
   clinicians from spending time on direct patient care.
2. Patient portals are being used in the inpatient setting to enhance patient engagement
   and satisfaction.
3. As organizations continue to encourage digital exchange between clinicians and
   patients, they are challenged with setting appropriate parameters around length of
   exchange and when to request that the patient come in for a face-to-face visit.