CareTech News

CareTech Solutions Brings Its Clinical Service Desk to HIMSS14 in a Large Glass Box

CareTech Client Awards and Three Customer-Featured Education Sessions Round Out Company’s HIMSS14 Presence  

TROY, MI, February 6, 2014 – (HIMSS Booth #5275)
CareTech Solutions, an information technology (IT) and Web products and services provider for U.S. hospitals and health systems and the 2013 Best in KLAS®, extensive and partial outsourcing company, today announced that it will be featuring its Clinical Service Desk at the Healthcare Information Management Systems Society (HIMSS) 2014 Annual Conference and Exhibition from February 23-27, 2014 in Orlando, FL.


From a large glass box in booth #5275, CareTech promises HIMSS attendees a clinical service desk experience that will go well beyond a sales demonstration. Actual Service Desk analysts from the Troy, Mich. operation will be on hand to simulate the service desk operation, as well as be ready to answer any questions on the solution’s mechanics and processes. The Clinical Service Desk in a Box experience offers attendees the opportunity to dive deeper into the nuts-n-bolts of this Best in KLAS for partial outsourcing service by providing access to implementation processes, quality control protocols, call recordings, training procedures, metric reporting vehicles, and so much more.


In addition to the booth, three CareTech Solutions customers, Central Maine Healthcare, Broward Health and Oakwood Healthcare, were also selected to speak at HIMSS14 to discuss multiple IT improvement initiatives, including data security, mobile Web strategies, and website audience considerations. At the conference:

·         Denis Tanguay, CIO of Central Maine Healthcare, and Jeff Bell, Director of IT Security and Risk Services at CareTech Solutions, will present on the “Journey to Encryption of Data at Rest,” Wednesday, Feb. 26 at 8:30-9:30 a.m. EST in room 204A.

·         Jennifer Silverio, Web and Social Media Manager at Broward Health, and Ted Balowski, Web Executive at CareTech Solutions, will present on “Aligning Hospital Web Strategy with Generational Shift and Values,” Thursday, Feb. 27 at 10:30-11:30 a.m. EST in room 224A.

·         Mary Zatina, Senior Vice President of Government Relations and Corporate Communications at Oakwood Healthcare, and Anthony Hepp, formerly of CareTech Solutions, now with Team Detroit, will present on “Mobile Website Innovation: The Case for Responsive Design,” Thursday, Feb. 27 at 12:00-1:00 p.m. EST in room 330A.


For the 7th consecutive year, CareTech Solutions will also announce this year’s Rising Star Award winners, recognizing clients who exemplify leadership in using information technology as a strategic advantage for their organizations.   


To learn more about CareTech Solutions, stop by booth #5275 at HIMSS14 from February 23 through 27, in Orlando, FL.


To schedule a meeting with the company’s executives at HIMSS, please contact CareTech’s PR agency, at


About CareTech Solutions

CareTech Solutions is an information technology (IT) and Web products and services provider for U.S. hospitals and health systems, creating value for clients through customized IT solutions that contribute to improving the patient experience while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, 2011 and 2013 Best in KLAS award for IT Outsourcing (Extensive), and the 2012 and 2013 IT Partial Outsourcing Award as ranked by healthcare executives and professionals in the respective annual “Best in KLAS Awards: Software & Services” report.


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Media Contact:
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Office: 248-823-0908
Cell: 248-312-8385


Chanel Benoit

Aria Marketing for CareTech Solutions

Phone: (617) 332-9999 ext. 209