Southfield, MI – January 10, 2001 – Northern Michigan Regional Health System (NMRHS) of Petoskey, Michigan, is centralizing its scheduling process and has contracted with CareTech Solutions Consulting Practice to facilitate the project.
The consulting group assisted NMRHS in evaluating products and services, selecting the enterprise scheduling application – Encompass by Tempus – and developing a long-range project plan to meet the hospital’s strategic goals.
The consulting group has also been contracted to facilitate the activity of a second phase – documenting current scheduling processes and assisting hospital staff in business process redesign. Also included in phase two are tasks to coordinate education and cross-train NMRHS’s staff to centralized scheduling functions.
“The goal is to centralize the scheduling of direct patient service areas, including all modalities in imaging and outpatient services,” said Kathy Beyer, Manager of Patient Registration at NMRHS. “The current decentralized process makes it difficult for physician offices to schedule outpatient appointments. We plan to have one phone number for all in-hospital, patient appointments.”
According to Lou Kress, CareTech Solutions Senior Healthcare Consultant, NMRHS plans to provide functionality to multi-tasked resources providing a “one-stop” point of entry for all outpatient visits to hospital-based clinics. The hospital’s ultimate goal is to provide functions of registration, scheduling, insurance verifications, Health Insurance Portability and Accountability Act (HIPAA)-required consent documentation, and condition-specific patient education from within a central unit.
About CareTech Solutions, Inc.
CareTech Solutions, the leader in healthcare information technology outsourcing, delivers the innovative solutions and services necessary to manage healthcare organizations’ IT investment. Working with healthcare providers, CareTech Solutions develops and implements information technology business solutions that result in measurable improved IT performance and reduced business costs. For additional information regarding CareTech Solutions, contact the corporate offices in Southfield, Michigan at 248.233.3080 or visit its web site at www.caretechsolutions.com.
About Northern Michigan Regional Health System
NMRHS, a 243-bed regional referral center, serves residents in a 24-county service area across northern lower Michigan and the eastern part of the upper peninsula. The hospital is a recognized leader in heart, orthopedic and cancer care, as well as neuroscience. Its medical staff consists of over 150 physicians, who represent 32 medical specialties.
For additional information regarding NMRHS, contact the corporate offices in Petoskey, Michigan at 231.487.4000 or visit the company’s web site at www.northernhealth.org.
Philip J. Spinelli
Sales and Marketing
CareTech Solutions, Inc.