24x7x365 On-Shore Service Desk Solution Offers Proactive Monitoring of Critical Systems to Boost Operational Efficiency and Enable Increased Focus on Patient Care Enhancement
NEW YORK, N.Y. – March 25, 2009 – CareTech Solutions, an information technology (IT) and Web products and services provider for hospitals and health systems, announced today it has launched its robust service desk solution across all hospitals that together comprise Continuum Health Partners of New York, N.Y.: Beth Israel Medical Center, Roosevelt Hospital, St. Luke’s Hospital and Long Island College Hospital. CareTech Solutions signed a three-year service-desk agreement with Continuum Health Partners in November 2008.
CareTech Solutions’ 24×7 service desk solution was activated in all Continuum Health Partners hospitals on January 15, 2009, and provides end-users of each hospital’s clinical information systems (such as hardware devices, desktop applications and software, and local and Internet connectivity) with continuous healthcare IT support, backed by healthcare-specialized staff located on-shore within CareTech’s resolution center, housed within its Troy, Mich. facility.
“Continuum Health Partners needed a robust healthcare-specific service desk solution that could contribute to the efficiency of our hospitals by seamlessly integrating with hospital operations and supporting proactive monitoring of critical systems, and even in the early days following activation, CareTech’s service desk solution has already exceeded our expectations,” said Bonnie Sessa, Vice President and Chief Information Officer (CIO) of Continuum Health Partners. “Our strategic partnership with CareTech enables proactive tracking of our technology’s operation to boost our efficiency and allow our medical staff to focus on patient care enhancement – a particularly valuable attribute in times of emergency.”
CareTech’s service desk offers advanced technology solutions that include proactive monitoring of hospitals’ IT infrastructures and applications to ensure continuous system availability and performance.
“As the computer applications a hospital’s physicians use become more complex, CareTech’s proactive and healthcare-specific service desk solution offers true value in promoting operational efficiency while enabling the enhancement of patient care at Continuum Health Partners and all facilities,” said Jim Giordano, President and CEO of CareTech Solutions. “In contrast to competitors in the field, CareTech’s service desk is also offered as a standalone solution or as part of a larger healthcare IT outsourcing agreement. This means Continuum Health Partners and all service desk customers can take advantage of a service desk solution that is both robust and affordable.”
About Continuum Health Partners
Continuum Health Partners is a nonprofit hospital system in New York City that comprises five historically distinguished hospitals: Beth Israel Medical Center, Roosevelt Hospital, St. Luke’s Hospital, Long Island College Hospital and The New York Eye and Ear Infirmary. Together, we offer a full range of primary care and specialty treatments using the most advanced approaches available.
About CareTech Solutions, Inc.
CareTech Solutions, Inc., an information technology and Web services provider for hospitals and health systems, is committed to creating value for clients through customized, flexible solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.
CareTech Solutions leads the market in overall performance scores in KLAS’ 2008 Extensive IT Outsourcing Study. CareTech’s overall performance score was 94.6 on a 100-point scale – the top score among six competing extensive IT outsourcing firms cited in the report, and the highest score KLAS has measured since first measuring extensive IT outsourcing performance in 2005. CareTech earned 100-percent scores in each of the “business indicator” categories of Would You Buy it Again, Avoids Nickel-and-Diming, Keeps all Promises, Services Delivered within Budget/Cost and Would You Recommend to a Friend/Peer.
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For more information, please visit www.caretechsolutions.com.
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