CareTech News

CareTech Solutions Service Desk Achieves HDI Support Center Certification

                   Recognition for Excellence in the Service and Support Industry

(TROY, Mich., Sept. 29, 2011) CareTech Solutions, an information technology and Web products and services provider for U.S. hospitals, has achieved HDI Support Center Certification, for Service Desk, its hospital IT help desk offering. HDI (formerly known as Help Desk Institute), the world’s largest membership association for IT service and support professionals, and the premier certification body for the industry, offers the leading certification program for technical support centers.

“Achieving HDI Support Center Certification is proof of CareTech Solutions’ dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service,” stated Pat Albright, HDI’s manager of Support Center Certification during a presentation ceremony held today at CareTech Solutions’ corporate offices
in Troy, Mich.

To achieve this prestigious designation, CareTech Solutions successfully underwent a thorough on-site audit of its Service Desk to verify its compliance with the HDI Support Center Standard. First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.

About HDI
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit or call +1 719.268.0174. HDI is part of UBM TechWeb, a division of United Business Media LLC.

About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core businesses—media solutions, marketing services, and professional information—UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT Support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers and business executives) actively participate in UBM TechWeb’s communities. UBM TechWeb brands include: global face-to-face events such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets. Visit for
more information.

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

For more information, please visit


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Media Contact:
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Phone: 248-823-0908
Mobile: 248-312-8385