CareTech Extends IT Outsourcing Contract with The Christ Hospital

TROY, Mich. – July 22, 2009 – CareTech Solutions (www.caretechsolutions.com), an information technology (IT) and Web products and services provider for hospitals and health systems, announced today it has signed a five-year renewal agreement to continue providing The Christ Hospital (Cincinnati, OH) with IT outsourcing services, continuing a strategic partnership that began in 2007. Under the terms of the agreement, CareTech will provide The Christ Hospital with a full range of IT infrastructure services, and Web products and services aligned with the hospital’s current IT needs.

“CareTech’s service as The Christ Hospital’s IT outsourcing provider has been exceptional over the past 18 months,” said Susan Croushore, president and CEO of The Christ Hospital. “CareTech played a key role in installing and supporting new IT infrastructure and business and clinical systems, including computerized physician order entry (CPOE), in just eight months. It’s that kind of technological expertise and understanding of the hospital environment that made our decision to renew our agreement with CareTech an easy one.”

CareTech Solutions will continue to provide The Christ Hospital with the full spectrum of IT services in support of the hospital’s data center operations, help desk, desktop computing environment, network and websites. In addition, CareTech will continue to provide technical resources to support implementation of The Christ Hospital’s strategic information technology plan.

“The Christ Hospital has made a tremendous commitment to implementing advanced technology to provide the highest quality patient care,” said Jim Giordano, president and CEO of CareTech Solutions. “CareTech is proud to continue as The Christ Hospital’s technology partner and provide the best technology resources available to help meet the hospital’s patient care goals.”

About The Christ Hospital

The Christ Hospital is a 555-bed, not-for-profit acute care hospital, offering services in cardiovascular care, spine treatment, women’s health, major surgery, cancer, behavioral medicine, orthopedics, emergency care, kidney transplant and others. It is consistently recognized by U.S.News & World Report as one of the nation’s top 50 hospitals. For more information about The Christ Hospital, visit www.TheChristHospital.com.

About CareTech Solutions, Inc.

CareTech Solutions, Inc., an information technology and Web products and services provider for hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

CareTech Solutions won a coveted 2008 Best in KLAS award for the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the 2008 Top 20 Best in KLAS Awards report. CareTech’s Best in KLAS distinction follows the company’s achievement of leading overall performance scores in KLAS’ 2008 Extensive IT Outsourcing Study. CareTech’s overall performance score was 94.6 on a 100-point scale – the top score among six competing extensive IT outsourcing firms cited in the report, and the highest score KLAS has measured since first measuring extensive IT outsourcing performance in 2005. CareTech earned 100-percent scores in each of the “business indicator” categories of Would You Buy it Again, Avoids Nickel-and-Diming, Keeps all Promises, Services Delivered within Budget/Cost and Would You Recommend to a Friend/Peer.

Information Technology services – Web Services – CableCare™ structured cabling and wiring

For more information, please visit www.caretechsolutions.com.

CONTACT:

Jody Meehan
(248) 823-0900
jody.meehan@caretechsolutions.com
CareTech Solutions

Brian Barthelmes
(248) 304-1451
barthelmes@airfoilpr.com
Airfoil Public Relations

CareTech Solutions named to Detroit Free Press Top Workplaces 2009

Troy, Mich. – October 20 – CareTech Solutions (www.caretechsolutions.com), an information technology (IT) and web products and services provider for hospitals and health systems, was named to the Detroit Free Press Top Workplaces 2009 in the large company category.

At a time when many businesses are shrinking, CareTech Solutions has continued to grow rapidly, adding new business clients, expanding services and hiring more than 200 new employees in the past year.  Headquartered in Troy, Michigan, CareTech Solutions employs more than 650 people in southeastern Michigan.

“The men and women of CareTech have played an integral part in creating the company we know today, they are our greatest asset” said Jim Giordano, president and CEO of CareTech Solutions.  “The positive feedback from employees in this survey is another important indicator that together we’re successfully growing a strong, vital organization.”

CareTech Solutions grew from one customer in 1998 to a national presence today is in good part to employees embracing the company’s “Whatever it Takes” motto.  Employees who demonstrate outstanding dedication and service to their customers are honored with a “Whatever it takes” award from CEO Giordano.   CareTech seeks to provide a future of professional growth and personal security through cross – training, educational reimbursement and promotion from within.  The company conducts annual reviews to find new and innovative benefit programs that keep costs down and benefit levels high offering employees and their families benefit options in four different categories:   Health and Wellness, Retirement and Savings, Time Away From Work and Beyond the Basics.

The Detroit Free Press Top Workplaces were selected through an annual survey conducted by Workplace Dynamics of Exton, Pa.  This year’s survey drew responses from 32,363 employees at 173 southeast Michigan companies.   The survey questions covered employees’ feelings on workplace factors such as work-life balance, honesty, values and ethics, growth opportunities and confidence in leadership among other issues. It also revealed what employees deemed “most important.” Topping the list were factors showing that employees had faith that leadership was moving the company in the right direction, that employees were appreciated and that the organizations operated with strong values and ethics.

About CareTech Solutions, Inc.
CareTech Solutions, Inc., an information technology and Web products and services provider for hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

CareTech Solutions won a coveted 2008 Best in KLAS award for the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the 2008 Top 20 Best in KLAS Awards report.  CareTech’s Best in KLAS distinction follows the company’s achievement of leading overall performance scores in KLAS’ 2008 Extensive IT Outsourcing Study.  CareTech’s overall performance score was 94.6 on a 100-point scale – the top score among six competing extensive IT outsourcing firms cited in the report, and the highest score KLAS has measured since first measuring extensive IT outsourcing performance in 2005. CareTech earned 100-percent scores in each of the “business indicator” categories of Would You Buy it Again, Avoids Nickel-and-Diming, Keeps all Promises, Services Delivered within Budget/Cost and Would You Recommend to a Friend/Peer.

Information Technology services – Web Services – CableCare™ structured cabling and wiring

For more information, please visit www.caretechsolutions.com.

###

Contacts:
Jody Meehan
Director, Marketing and Communications, CareTech Solutions
Phone:  248 – 823 – 0900
jody.meehan@caretechsolutions.com

Anne Santori
Public Relations Manager, CareTech Solutions
Phone:  248 – 823-0908
anne.santori@caretechsolutions.com

CareTech named 2009 “Best in KLAS” for Extensive IT Outsourcing

TROY, Mich., December 17, 2009CareTech Solutions (www.CareTech.com), an information technology (IT) and web products and services provider for hospitals and health systems, was named Best in KLAS, Extensive IT Outsourcing segment, in the 2009 Top 20 Best in KLAS Awards: Software & Professional Services report. The report ranks the performance of vendors in key market segments including EMRs, cardiology systems, IT outsourcing and many others. 

 CareTech’s overall performance score was 90.3 on a 100-point scale and the company scored 100% in the business indicator category of “would you buy again.” 

 “For more than a decade, the Best in KLAS awards have recognized healthcare technology companies that set the standard for delivering the best experience to providers,” said KLAS President Adam Gale. “The Best in KLAS distinction honors more than just a good product or service. It represents a commitment to meeting customer expectations in every phase of the buying process – from the sales presentation to implementation to ongoing service and support.”

 KLAS ranks products and services based on the evaluations collected from healthcare providers using the systems and services.  In the Extensive IT Outsourcing segment of the 2009 Top 20 Best in KLAS Awards report, several professional service firms that provide services to hospitals that outsource a majority or all of the IT department for operation, application, and/or strategic support were evaluated on performance, business indicators, and client commentary.

 “To be able to hit these performance levels again in a year where there’s more technology being used at hospitals reflects the commitment of the CareTech organization, the men and women of CareTech who espouse our values of doing “whatever it takes” everyday. ” said Jim Giordano, president and CEO of CareTech Solutions.

KLAS is an independent research firm specializing in monitoring and reporting the performance of healthcare technology vendors. The 2009 Top 20 Best in KLAS Awards report details vendor performance evaluations collected from healthcare executives and professionals over the past twelve months in the categories of HIT Software and Professional Services.

©2009 KLAS Enterprises, LLC. All rights reserved. KLAS website www.KLASresearch.com

 

 About CareTech Solutions, Inc.

CareTech Solutions, Inc., an information technology and Web products and services provider for hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

 CareTech Solutions won a coveted 2008 Best in KLAS award for the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the 2008 Top 20 Best in KLAS Awards report.  CareTech’s Best in KLAS distinction follows the company’s achievement of leading overall performance scores in KLAS’ 2008 Extensive IT Outsourcing Study.  CareTech’s overall performance score was 94.6 on a 100-point scale – the top score among six competing extensive IT outsourcing firms cited in the report, and the highest score KLAS has measured since first measuring extensive IT outsourcing performance in 2005. CareTech earned 100-percent scores in each of the “business indicator” categories of Would You Buy it Again, Avoids Nickel-and-Diming, Keeps all Promises, Services Delivered within Budget/Cost and Would You Recommend to a Friend/Peer.

 Information Technology services – Web Products and Services – Document Imaging and Management – CableCare™ structured cabling and wiring

 For more information, please visit www.caretech.com.

 

###

 Contacts:

Jody Meehan
Director, Marketing and Communications, CareTech Solutions
Phone: 248-823-0900
jody.meehan@caretechsolutions.com

Anne Santori
Public Relations Manager, CareTech Solutions
Phone: 248-823-0908
anne.santori@caretechsolutions.com

Meaningful Use” Criteria Released

The page you requested cannot be found. The page you are looking for might have been removed, had its name changed, or is temporarily unavailable.

Please try the following:
If you typed the page address in the Address bar, make sure that it is spelled correctly.
Open the www.caretech.com home page and look for links to the information you want.
Click the Back button to try another link.
Use the Search feature of the website to find the page you are looking for.

Mercy Memorial Hospital selects CareTech Solutions to provide Service Desk

 Troy, MI January 28, 2010 CareTech  Solutions (www.caretech.com) an information technology (IT) and web products and services company, is providing a comprehensive healthcare help desk solution to Mercy Memorial Hospital System of Monroe, Michigan (www.mercymemorial.org).  CareTech also implemented a custom Service Request Catalog designed to control, coordinate and automate all service requests at Mercy.  The systems were implemented in 30 days.

CareTech has been providing increasingly sophisticated help desk solutions to its healthcare clients for nearly ten years.  The 24x7x365 advanced Service Desk, staffed and operated out of CareTech’s Troy, Michigan headquarters, is an integral part of CareTech’s Contract Support Center, which also provides integrated network operation services.

 “Our hospital systems have increased in complexity and importance in caring for our patients.  CareTech provides our clinical staff with easily accessible technical support twenty four hours a day.”  said Annette Phillips, CEO, Mercy Memorial Hospital. 

 CareTech’s Service Desk differs from traditional help desks in some very key ways.  Its delivery model allows client hospitals to access scalable Service Desk solutions providing specialized services, world-class technology, and healthcare-savvy staff.  Industry-certified professional support analysts are trained in the highly specialized clinical and business software applications running  in today’s hospitals. Analysts deliver a superior level of customer service through their healthcare specific experience, typically resulting in a higher rate of first call resolution.

 The Service Desk staff also employs a framework of best-practices, as defined by the Information Technology Infrastructure Library (ITIL), and acts as a single point-of-contact for all IT issues and requests.  In some instances, this approach, along with a number of advanced technologies that allow analysts to proactively monitor client infrastructure and application performance, allows CareTech’s Service Desk staff to diagnose issues before they even result in the need for a call from the hospital staff.

 “CareTech’s ability to successfully implement in 30 days was fantastic.  We needed a top notch service desk to lay the ground work for all future initiatives.”  said Bruce Kelly, CIO, Mercy Memorial Hospital.

 About CareTech Solutions, Inc.
CareTech Solutions, Inc., an information technology and Web products and services provider for hospitals and health systems, creates value for clients through customized solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.

 CareTech Solutions is the 2008 and 2009 Best in KLAS award recipient in the IT Outsourcing (Extensive) segment, as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards report. 

Information Technology services – Web Products and Services – Document Imaging and Management – CableCare™ structured cabling and wiring

For more information, please visit www.caretech.com.

 

###

Contacts:

Jody Meehan
Director, Marketing and Communications, CareTech Solutions
Phone: 248-823-0900
jody.meehan@caretechsolutions.com

Anne Santori
Public Relations Manager, CareTech Solutions
Phone: 248-823-0908
Mobile: 248-312-8385
anne.santori@caretechsolutions.com

Blanchard Valley Health System Renews Multi-year IT Outsourcing Contract

TROY, Mich. (Nov. 9, 2010) – CareTech Solutions, an information technology, Web products and services provider for more than 150 U.S. hospitals announced today it has signed a multi-year, renewal contract with long-time IT outsourcing client, Blanchard Valley Health Systems (BVHS) www.bvhealthsystem.org, a non-profit, integrated regional health system based in Findlay, Ohio. The agreement is for the continuation of comprehensive IT infrastructure, applications, and web services.

 

“The greatest indicator of customer satisfaction is repeat business, and we couldn’t be more pleased in knowing our continued partnership provides value for Blanchard Valley Health System,” said Jim Giordano, president and CEO, CareTech Solutions. “Earning this renewal is due to the combined efforts of the CareTech team on the ground at BVHS and our shared services group. Their focus on customer satisfaction combined with a passion for healthcare has made them an integral part of the BVHS organization.”

 

“CareTech began serving Blanchard Valley Health System in 2003, and has since then, earned the role as trusted IT partner,” said Scott Malaney, president and CEO of BVHS. “And in a day and age where health information management is at the crux of patient safety and quality of care, there was no other company we would want by our side then CareTech to steer us into the next generation of health IT.”

About CareTech Solutions

CareTech Solutions, Inc., an information technology and Web products and services provider for more than 150 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008 and 2009 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

For more information, please visit www.caretech.com.

###

Media Contact: 
CareTech Solutions
Anne Santori, APR
Public Relations Manager
Office:  248 -823-0908
Mobile: 248-312-8385
Email: anne.santori@caretech.com

AHA Awards Exclusive Endorsement to CareTech’s Data Center Hosting Services


Chicago, IL,
January 20, 2011The American Hospital Association (AHA) today announced it has exclusively endorsed CareTech Solutions’ Data Center Hosting Services. AHA Solutions, Inc., a subsidiary of AHA, awards the AHA endorsement to products and services that help member hospitals and health care organizations achieve operational excellence. Following an extensive evaluation selection process of hosting service providers, CareTech’s Data Center Hosting Services was selected for the endorsement.  

 

More and more, hospitals and health care organizations opt for an off-site data center, not only to upgrade the processing facilities that run critical systems but to make better use of capital that would have otherwise be required to invest in the hospital’s data center. CareTech’s SAS 70 Type 2 Tier III Plus data center facilities and LEED gold certified green facility is specifically designed to meet health care’s information management needs.  CareTech’s services are designed and managed to provide high-availability and secured services for health care clients 24 hours a day, 7 days a week, 365 days a year. CareTech understands the critical nature of the hospital’s clinical systems and business objectives and is an information technology and web products and services provider for more than 150 U.S. Hospitals, with solid understanding of today’s operational challenges of health care facilities.

 

“Hospitals and other medical facilities need a robust and scalable data center infrastructure to handle the influx of health IT implementations,” said Anthony Burke, president and CEO, AHA Solutions, Inc. “CareTech Solutions’ data center hosting for health care helps hospitals leverage needed power,  cooling, space, and the expertise it takes to manage critical clinical systems.”

“Data centers are the vital backbone to any clinical IT operation, and any hospital that is investing in EHR applications must also plan for the proper IT infrastructure to be sure patient data is safely housed in a highly-available, secure environment,”  said Jim Giordano, president and CEO of CareTech Solutions. “Through AHA Solutions’ rigorous selection process, CareTech and its SAS 70 Type 2 Tier III Plus accredited data center facilities and our LEED gold certified green facility were ultimately chosen as the best data center hosting solution for health care.”

 

About AHA

The American Hospital Association is a not-for-profit association of health care provider organizations and individuals committed to the health improvement of their communities. The AHA is the national advocate for its members, which includes nearly 5,000 hospitals and health care systems, networks, and other providers of care, and 37,000 individuals. Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. For more information, visit www.aha.org.

 

About AHA Solutions

AHA Solutions, Inc is a resource to hospitals pursuing operational excellence. As an American Hospital Association (AHA) member service, AHA Solutions collaborates with hospital leaders and market consultants to conduct product due diligence and identify solutions to hospital challenges in the areas of finance, human resources, patient flow and technology. AHA Solutions provides related marketplace analytics and education to support product decision-making. As a subsidiary of the AHA, the organization convenes people with like interests for knowledge sharing centered on timely information and research. AHA Solutions is proud to reinvest its profits in the AHA mission: creating healthier communities. For more information, contact AHA Solutions at (800) 242-4677 or visit www.aha-solutions.org.

 

About CareTech Solutions
CareTech Solutions, an information technology and Web products and services provider for more than 150 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008 and 2009 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.  For more information, please visit www.caretech.com.

 

# # #

 

AHA Contact Information:

Monique Showalter, Director of Marketing

312-895-2516
mshowalter@aha.org

Matthew Fenwick, Senior Associate Director Media Relations

312-422-2820     

mfenwick@aha.org

 

CareTech Solutions Contact Information:

Anne Santori, APR, Manager, Public Relations

248-823-0908

anne.santori@caretech.com

CareTech Invests $5 Million in New Healthcare Infrastructure Operations Center

Company Plans to Quadruple this Business within Three Years Adding up to 200 Jobs in 2011

(TROY, Mich. Jan. 26, 2011) CareTech Solutions, an information technology products and services provider for more than 150 U.S. hospitals, dedicated its new 30,000 sq. ft. Healthcare Infrastructure Operations Center (HIOC), a state of the art, technology hub for the storing and monitoring of data, systems and applications for the company’s hospital clients, today during a ribbon-cutting ceremony. CareTech is currently processing over one billion transactions annually, and managing 650 terabytes of data for its clients. The $5 million investment triples the capacity CareTech needs to quadruple this piece of its business over the next three years.

“As healthcare providers move to electronic medical records, its critical to patient care that the data and systems be highly available and secure,” said Jim Giordano, president and CEO, CareTech Solutions. “Many of today’s hospitals lack the IT infrastructure and expert resources needed to support this digital explosion. With this investment CareTech is putting the capacity in place, and hiring the necessary talent to support hospitals as they navigate this dynamic environment.”

The CareTech Solutions Healthcare Infrastructure Operations Center features:
·         30,000 sq. ft. of data storage and performance monitoring stations staffed by more than 50 healthcare information technology (IT) professionals
·         Three SAS 70 data centers endorsed by the American Hospital Association (AHA)
·         96-fiber WAN backbone between data centers for speed and redundancy
·         Proactive monitoring of: 
            –        Critical Identified Applications 
            –        Hardware availability and interface engines 
            –        Network and data storage 
            –        Web availability and Internet traffic
·         Proprietary mix of monitoring software tools including: Compuware Vantage, Solar Winds, and ISOdx to organize and report real-time HIOC performance via visual dashboards and alert mechanisms
·         PCI and HIPAA compliant   
 
About CareTech Solutions CareTech Solutions, Inc., an information technology and Web products and services provider for more than 150 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.
For more information, please visit www.caretech.com. 
                                                                                                                                            # # #

Media Contact: 

Anne Santori, APR

Public Relations Manager

CareTech Solutions

Office:  248 -823-0908

Mobile: 248-312-8385

Email: anne.santori@caretech.com

Lutheran Medical Center Selects CareTech Solutions’ Health IT Help Desk Solution

Hospital’s IT Department New EMR Implementation Required Additional IT Support

(TROY, Mich. April 19, 2011) CareTech Solutions, an information technology (IT) and Web products and services provider announced today that Lutheran Medical Center in Brooklyn, N.Y. selected the company’s Service Desk, a healthcare-specific IT help desk, to support physicians and staff in their use of the hospital’s all new electronic medical record (EMR). 

“As a part of Lutheran’s EMR implementation process we knew our physicians and hospital staff were going to need 24/7/365 IT support to ensure a smooth transition and ultimate adoption,” said Laura Spadafino, vice president of Information Technology, Lutheran Medical Center. “We reached out to CareTech, and within three weeks, they implemented their Service Desk and responded to nearly 500 calls in the first few days of EMR use.”

CareTech Solutions Service Desk is staffed 24/7/365 with more than 100 client-support analysts who respond to thousands of clinical and business system calls monthly utilizing a proprietary information technology infrastructure knowledge base that supports all major hospital clinical applications including: Allscripts, Carecast, Centricity, Cerner, Epic, IDX, McKesson, Meditech, and Nextgen.

Other key features of the CareTech Solutions Service Desk include:

· Services scalable to the size and scope of the hospital’s needs; currently supporting clients with 50 to over 20,000 calls per month.

· Integration of hospital IT tools into a dashboard view for proactive monitoring of hospital infrastructure and applications. The dashboard enables Service Desk support analysts to immediately      identify the call source, and proactively respond to early-detection system alerts. 

· Monthly client reports covering Service Desk monitoring, system performance, service level agreement metrics, and general customer feedback.

· Customized service request tool to streamline internal processes and eliminate paperwork
  for routine requests such as system access, cell phone requisitions, pager tracking, general repairs and other incidents.

· Optional physician-only hotline.

· Clinically-focused support analysts based in the United States.

About Lutheran Medical Center

A Level I Trauma Center and Stroke Center, Lutheran Medical Center (LMC) has cared for Brooklyn communities since 1883. As a full service 476-bed teaching hospital, LMC is the hub of Lutheran HealthCare, a network of primary, acute and long-term care centers in southwest Brooklyn. Learn more about LMC and its commitment to patient care excellence, community service, health education and research online at www.LutheranMedicalCenter.com.

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 150 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

For more information, please visit www.caretech.com.

 

# # #

Media Contact:
Anne Santori, APR
Public Relations Manager
Phone: 248-823-0908
Mobile: 248-312-8385
Email: anne.santori@caretech.com

St. Luke’s Selects CareTech to Provide Monitoring of IT Infrastructure

(TROY, Mich. May 31, 2011) CareTech Solutions, an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, announced today that St. Luke’s Hospital & Health Network (SLHHN) in Bethlehem, PA selected the company to provide remote 24/7/365 IT infrastructure monitoring from CareTech’s Healthcare Infrastructure Operations Center (HIOC), a technology hub for the storing and monitoring of data, systems and applications located in Troy, Mich.

“Data and system availability and reliability are critical for any healthcare organization, but even more so for St. Luke’s as it prepares for significant growth,” said Chad Brisendine, CIO, SLHHN. “To ensure our IT capabilities keep pace with that growth, the hospital system sought strategic partnerships to complement and integrate with the existing IT structure. By outsourcing network monitoring to CareTech Solutions we get the assurance that our clinical and business data and systems are under an experienced, watchful eye at all times.”

The CareTech Solutions Healthcare Infrastructure Operations Center features:
·         30,000 sq. ft. of data storage and performance monitoring stations staffed by more than 50 healthcare information technology (IT) professionals
·         Proactive monitoring of: 
    –        Critical Identified Applications 
    –        Hardware availability and interface engines 
    –        Network and data storage 
    –        Web availability and Internet traffic
·         Use of proprietary mix of monitoring software tools to organize and report real-time HIOC performance via visual dashboards and alert mechanisms
·         Three SAS 70 data centers endorsed by the American Hospital Association (AHA)
·         96-fiber WAN backbone between data centers for speed and redundancy
·         PCI and HIPPA compliant  

About St. Luke’s Hospital & Health Network
St. Luke’s Hospital & Health Network is a leading provider of health care in the greater Lehigh Valley. St. Luke’s provides services at more than 150 locations that span 60 miles north to south and serves more than one million people living in eight counties. Our 1,200 physicians, 7,000 employees and 1,000 volunteers provide overnight care to 48,000 inpatients a year and hundreds of thousands of outpatients. As a regional health network and major teaching facility, St. Luke’s also has the resources required to train the next generation of health care providers.
Recently, St. Luke’s took the lead to address the severe shortage of future physicians. In partnership with Temple University School of Medicine, St. Luke’s launched the area’s first Medical School campus in 2011. Nursing students train in St. Luke’s School of Nursing – the nation’s oldest, continuously operating diploma nursing school – as well as baccalaureate and master’s nursing programs in partnership with Moravian College in Bethlehem. For physicians seeking additional training, St. Luke’s offers 19 accredited fellowships and residencies.
For more information, please visit www.slhn.org.  

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.
For more information, please visit www.caretech.com.
                                                                                                                                 # # #
Media Contact:  Anne Santori, APR
Public Relations Manager
CareTech Solutions
Office:  248 -823-0908
Mobile: 248-312-8385
Email: anne.santori@caretech.com