CareTech Solutions Offers Zero Worries for Hospital CIOs

                                                                Medical Help Desk Marketing Campaign Features Worry-Free Solution

(TROY, Mich. July 5, 2011) CareTech Solutions, an information technology (IT) and Web products and services provider for more than 180 U.S. hospitals is promoting its industry-leading hospital IT help desk, Service Desk™, to more than 4,500 hospital Chief Information Officers (CIO) and Chief Medical Information Officers (CMIO) in a nationwide marketing campaign that launches today. The integrated program called, Zero Worries, includes direct marketing, advertising, public relations, social media and trade event activities.

“Many of today’s hospital CIOs and CMIOs are implementing multi-million dollar EMR and CPOE systems that require a whole new level of IT help desk support,” said Colleen Hanley, vice president of Marketing, Communication and Government Affairs for CareTech Solutions. “Cutting through the noise and getting the attention of this extremely busy audience requires disruptive messaging coming from a multitude of channels; the Zero Worries campaign does just that – speaks to their pain points and introduces a healthcare-specific solution that was built specifically for them.”

For more information: www.caretech.com/zero.

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

For more information, please visit www.caretech.com. 
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Media Contact: 
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Office:  248 -823-0908
Mobile: 248-312-8385
Email: anne.santori@caretech.com

Cancer Treatment Centers of America Selects CareTech Solutions’ Service Desk

(TROY, Mich., July 12, 2011) CareTech Solutions, an information technology (IT) and Web products and services provider for more than 180 U.S. hospitals announced today that Cancer Treatment Centers of America (CTCA) selected the company’s Service Desk™, hospital help desk to provide 24x7x365 comprehensive IT support to the national network of CTCA hospitals. 

“We sought a partner to provide 24x7x365 help desk support for our growing network of regional, destination hospitals and clinics,” said Chad A. Eckes, chief information officer, CTCA. “CareTech Solutions has extensive healthcare experience and shares our commitment to providing high-quality care and service excellence to cancer patients, as well as serving the needs of our clinicians who deliver fully integrated, personalized care. We’re excited about our partnership.”

Cancer patients and their families travel hundreds of miles one way to receive the unique CTCA treatment model known as Patient Empowered Care®. The model combines state-of-the-art clinical treatments and technology with an array of complementary therapies – such as nutrition therapy, naturopathic medicine, pain management, oncology rehabilitation, mind-medicine and spiritual support –that help manage side effects and improve quality of life. CTCA also encourages and empowers patients to take an active role in treatment decision-making.

Features of CareTech Solutions Service Desk include:
·         Trained and certified support analysts based in the U.S.
·         Scalable operation (500 to 20,000 calls per hospital per month)
·         Knowledge management
·         Comprehensive implementation
·         Performance metrics tracking and reporting
·         Trend analysis to understand problems and reduce call volumes
·         Proactive infrastructure and applications monitoring
·         Physician-only hot line

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.
 
For more information, please visit www.caretech.com. 
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Media Contact:
Anne Santori, APR Public Relations Manager
CareTech Solutions
Email: anne.santori@caretech.com
Phone: 248-823-0908
Mobile: 248-312-8385

Fourteen CareTech Solutions’ Clients Named Most Wired 2011 Hospitals

                    Five Additional Clients Named Most Improved

(TROY, Mich. July 18, 2011) CareTech Solutions, an information technology (IT) and Web products and services provider for more than 180 U.S. hospitals announced today that fifteen of the company’s clients received 2011 Most Wired Survey Winners and five more were named Most Improved in the annual survey published in the July issue of Hospitals & Health Networks magazine. This year’s respondents completed 530 surveys, representing 1,388 hospitals or roughly 24 percent of all U.S. hospitals.

“Even before meaningful use our clients were embracing information technology as a means to improve patient care and the Most Wired survey results reflect the results of a long term commitment,” said Jim Giordano, CEO and president, CareTech Solutions.  “We are pleased to see so many of our client hospitals receive recognition for their commitment to technology and honored to be their partner.”

CareTech Solutions clients named Most Wired 2011
Bridgeport Hospital – Bridgeport, Conn.
Cancer Treatment Centers of America – Schaumburg, Ill.
Christ Hospital – Cincinnati, Ohio
Covenant Health – Knoxville, Tenn.
Crittenton Hospital Medical Center – Rochester, Mich.
Detroit Medical Center – Detroit, Mich.
Greenville Hospital System University Medical Center – Greenville, S.C.
Greenwich Hospital – Greenwich, Conn.
Inova Health System – Falls Church, Va.
Lehigh Valley Health Network – Allentown, Pa.
Riverside Health System – Newport News, Va.
St. Joseph’s Hospital Health Center – Syracuse, N.Y.

CareTech Solutions clients named Most Wired – Small & Rural
Memorial Healthcare – Owosso, Mich.
Munson Medical Center – Traverse City, Mich.

CareTech Solutions clients named Most Improved 2011
Barnes-Jewish Hospital – St. Louis, Mo.
Central Maine Medical Center – Lewiston, Maine
Cooper University Hospital – Camden, N.J.
Gundersen Lutheran – La Crosse, Wis.
University of Arkansas for Medical Sciences – Little Rock, Ark.

About the AHA
The American Hospital Association (AHA) is the national organization that represents and serves all types of hospitals, health care networks, and their patients and communities. Close to 5,000 hospitals, health care systems, networks, other providers of care and 42,000 individual members come together to form the AHA.  Founded in 1898, the AHA provides education for health care leaders and is a source of information on health care issues and trends. 
For more information, visit the AHA website at www.aha.org.

About the Most Wired Survey
The 2011 Most Wired Survey is conducted in cooperation with McKesson Corporation, HIT Exchange, the College of Healthcare Information Management Executives (CHIME), and the American Hospital Association.

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

For more information, please visit www.caretech.com. 
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Media Contact:  Anne Santori, APR
Public Relations Manager
CareTech Solutions
Office:  248 -823-0908
Mobile: 248-312-8385
Email: anne.santori@caretech.com

CareTech Solutions Invests $1.5 Million in Hospital IT Help Desk

Company’s Service Desk Undergoes Major Renovation in Preparation for Growth Explosion

(TROY, Mich., Sept. 29, 2011) CareTech Solutions, an information technology (IT) and Web products and services provider for U.S. hospitals today unveiled its newly re-configured and remodeled Service Desk, a 24x7x365, on-shore medical help desk that currently responds to nearly one million contacts a year from hospital users seeking IT support with clinical and business systems. The $1.5 million investment enables additional growth and hiring for the Service Desk which is on track this year to experience twenty five percent growth in revenue.

“The Service Desk is the fastest growing piece of our business, largely due to the recent explosion of electronic medical records and healthcare technologies,” said Jim Giordano, president and CEO, CareTech Solutions. “Service Desk is more than a call center, it’s a highly-specialized technology support organization with analysts trained to quickly resolve doctors and clinicians’ IT issues so they can get back to what they do best, caring for patients.”

The Service Desk, based in Troy, Michigan, was launched by CareTech Solutions in 1998 with less than 30 employees. In 2008, CareTech added a dedicated physician-only hotline, remote control tools, and a knowledge base that holds over eight thousand answers for all major clinical systems and business applications. Today, the Service Desk staff has grown to almost 160 employees, with more than 45 added this year.

About CareTech Solutions

CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

 For more information, please visit www.caretech.com.

 

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Media Contact:
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Email: anne.santori@caretech.com
Phone: 248-823-0908
Mobile: 248-312-8385

CareTech Solutions Service Desk Achieves HDI Support Center Certification

                   Recognition for Excellence in the Service and Support Industry

(TROY, Mich., Sept. 29, 2011) CareTech Solutions, an information technology and Web products and services provider for U.S. hospitals, has achieved HDI Support Center Certification, for Service Desk, its hospital IT help desk offering. HDI (formerly known as Help Desk Institute), the world’s largest membership association for IT service and support professionals, and the premier certification body for the industry, offers the leading certification program for technical support centers.

“Achieving HDI Support Center Certification is proof of CareTech Solutions’ dedication to quality operations, continuous improvement, strategic vision, a positive work environment, and high levels of customer service,” stated Pat Albright, HDI’s manager of Support Center Certification during a presentation ceremony held today at CareTech Solutions’ corporate offices
in Troy, Mich.

To achieve this prestigious designation, CareTech Solutions successfully underwent a thorough on-site audit of its Service Desk to verify its compliance with the HDI Support Center Standard. First introduced in 2000, the HDI Support Center Certification program is the only open industry standards program for the certification of support center quality. HDI Support Center Certification is designed to improve the effectiveness of the support services industry and support organizations by providing an industry standard that is recognized worldwide, and an accompanying certification program. Evaluation is based on a set of activities, each with four levels of maturity used to evaluate the support center. To become an HDI Certified Support Center, a support center must achieve minimum scores as defined by the HDI International Certification Standards Committee.

About HDI
HDI is a global IT service and technical support membership association and the industry’s premier certification and training body. Guided by an international panel of industry experts and practitioners, HDI is the leading resource for IT service and technical support emerging trends and best practices. HDI provides members with a vast repository of resources, networking opportunities, and the largest industry event, the HDI Annual Conference & Expo. Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174. HDI is part of UBM TechWeb, a division of United Business Media LLC.

About UBM TechWeb
UBM TechWeb, the global leader in technology media and professional information, enables people and organizations to harness the transformative power of technology. Through its core businesses—media solutions, marketing services, and professional information—UBM TechWeb produces the most respected and consumed brands, applications, and services in the technology market. More than 14.5 million business and technology professionals (CIOs, IT and IT Support managers, Web and digital professionals, software and game developers, government decision makers, telecom providers and business executives) actively participate in UBM TechWeb’s communities. UBM TechWeb brands include: global face-to-face events such as Interop, Game Developers Conference (GDC), Web 2.0, Black Hat, and VoiceCon; large-scale online networks such as InformationWeek, Light Reading, and Gamasutra; research, training, and certification services, including HDI, Pyramid Research, and InformationWeek Analytics; and market-leading magazines such as InformationWeek and Wall Street & Technology. UBM TechWeb is part of UBM, a global provider of media and information services for professional B2B communities and markets. Visit www.techweb.com for
more information.

About CareTech Solutions
CareTech Solutions, Inc., an information technology and Web products and services provider for more than 180 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information management services across the entire patient data lifecycle earning it the 2008, 2009 and 2010 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the Top 20 Best in KLAS Awards: Software &  Professional Services report.

For more information, please visit www.caretech.com.

 

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Media Contact:
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Email: anne.santori@caretech.com
Phone: 248-823-0908
Mobile: 248-312-8385

CareTech Solutions’ Client Presents the Need for a Clinical Help Desk

(TROY, Mich. Oct. 17, 2012) CareTech Solutions, an information technology and Web products and services provider for more than 200 U. S. hospitals announced today that the company and its client, Cancer Treatment Centers of America (CTCA) are presenting a case study together at CHIME12, the 20th Fall CIO Forum, Oct. 16 -19, in Indian Wells, Ca. Chad Eckes, CIO of CTCA, and Karl Graham, senior director Service Desk, at CareTech Solutions, are presenting, Is it Time for a Clinical Help Desk?

 

“As information technology becomes more and more embedded in the delivery of patient care, it’s important to recognize that advanced IT help desk support will be required to help leverage its true value,” said Jim Giordano, president and CEO, CareTech Solutions. “CTCA is committed to providing their end users with a high level of support with services like CareTech’s Service Desk, which uses highly-trained analysts, advanced tools and best practices to resolve IT issues quickly. It’s a privilege to work with CTCA and support their continuous efforts to improve the clinician and patient-care experience.”

 

The CHIME Fall Forum is the premier event for healthcare CIOs. The event combines the country’s best speakers and healthcare IT with unparalleled opportunities for CIOs and healthcare IT executives to network and collectively share solutions, solve problems and address challenges.

 

 

About CareTech Solutions

CareTech Solutions, Inc., an information technology and Web products and services provider for more than 200 U.S. hospitals and health systems, creates value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive) as ranked by healthcare executives and professionals in the “2011 Best in KLAS Awards: Software &  Services” report.

 

For more information, please visit www.caretech.com.

 

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Media Contact:
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Office:  248-823-0908
Mobile: 248-312-8385
Email: anne.santori@caretech.com

Leading Healthcare IT Firm Sees Dramatic Increase in Outsourced Help Desk


CareTech Solutions reports 75% spike in use of Service Desk™ in 2012; cites EHR learning curve and diversion of IT resources to strategic initiatives as likely causes

(TROY, Mich., Jan. 31, 2013) CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 hospitals, today announced that use of its Service Desk service increased by 75% in 2012. This industry-leading clinical help desk solution provides real-time IT support to clinicians and other staff from support analysts that are trained on all major hospital clinical and business information systems.

 

CareTech added five new Service Desk clients in 2012 with the most recent being Boulder Community Hospital and New York Hospital Queens. The company attributes the increase in utilization to a combination of clinicians coping with a steep learning curve related to the adoption of new electronic health records (EHR) and other clinical systems, and the fact that IT resources are increasingly being deployed to a growing list of strategic initiatives, including implementing and integrating new clinical systems (including EHRs), connecting to community HIEs, security enhancements driven by regulatory changes ICD-10 and more.

 

“Today’s IT departments are overwhelmed with overseeing implementations of EHRs and other electronic systems; and the demands of initiatives like ICD-10, Meaningful Use and audit compliance only increase their workload,” said Jim Giordano, president and CEO, CareTech Solutions. “This has created a perfect storm where there is more technology being implemented than can be supported by in-house resources, and more demand than ever for support and fewer resources available to provide it. The fact that our teams are up to speed with the latest systems and requirements has driven the demand for our services through the roof in the last year.”

 

CareTech introduced Service Desk in 2008 in response to an industry need for highly-specialized help desk support. As organizations continue to transition to an increasingly electronic healthcare environment, fostered by government regulations like the HITECH Act and Meaningful Use, seamless IT adoption depends on a high level of rapid, responsive support. CareTech’s trained analysts provide value to clinicians and hospital staff by making it easier to use these technologies in order to provide quality, compliant patient care.

 

“Clinician support calls have definitely increased and are more involved at our organization since the implementation of our EHR system last year,” said Linda Minghella, CIO, Boulder Community Hospital. “CareTech’s team is familiar with all the systems we use, is well trained as support professionals, and they are getting our clinicians back to treating patients faster and more efficiently than we ever could.”

 

Features of CareTech Solutions Service Desk include:

·        Trained and certified support analysts based in the U.S. and available 24x7x365

·        Scalable operation (500 to 20,000 calls per hospital per month)

·        Knowledge management

·        Comprehensive implementation

·        Performance metrics tracking and reporting

·        Trend analysis to understand problems and reduce call volumes

·        Proactive infrastructure and applications monitoring

·        Physician-only hotline

 

About CareTech Solutions

CareTech Solutions is an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals and health systems, creating value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive) and 2012 partial outsourcing as ranked by healthcare executives and professionals in the respective annual Best in KLAS Awards: Software & Services” report.

 

For more information, please visit www.caretech.com.

 

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Media Contact:
Anne Santori, APR
Public Relations Manager
CareTech Solutions
Office: 248-823-0908
Cell: 248-312-8385
Email:
anne.santori@caretech.com

CareTech Solutions Introduces New Pulse™ IT Monitoring Service at HIMSS13

New Service Builds on Success of Service Desk in Improving
the End-User IT Experience in Healthcare

NEW ORLEANS, March 4, 2013 – (HIMSS13 Booth #1911) — CareTech Solutions, an information technology (IT) and Web products and services provider for more than 200 hospitals, today announced the availability of CareTech Solutions Pulse™, the company’s new IT monitoring service for healthcare. Pulse is the only end-user experience monitoring solution for healthcare that integrates the monitoring of hospital clinical, business and ancillary applications, as well as the infrastructure on which they run, into one service.

 

Pulse is a scalable; remote monitoring service staffed by trained healthcare IT analysts who stand guard over hospital IT environments 24/7/365. Using alerts and threshold escalation protocol, analysts identify and react to performance degradation with the goal of resolving issues before the end user is impacted. Working from best-in-class IT performance ranges, Pulse services allow CareTech analysts to study performance data and trends, and if needed, provide application tuning standards, troubleshoot problems and conduct quick root cause analysis. This information is then used by hospitals to improve their application system performance and availability. By proactively addressing IT performance challenges, hospitals can now avoid costly and unscheduled downtimes.
 

 

“With so much at stake hospital information systems must perform as promised. When the system is down and clinicians cannot access their EMRs, you better believe hospital administrators will hear about it,” said Jim Giordano, president and CEO, CareTech Solutions. “Hospital CEOs need happy doctors with high levels of system adoption. The goal of Pulse is to find and correct IT problems well before a doctor or nurse ever experiences an issue.”

 

As part of this service, CareTech uses best-in-class performance monitoring and optimization tools including Compuware APM from its partner, Compuware Corporation. Compuware provides IT software, services and best practices to deliver peak performance for technologies worldwide. Compuware APM is the industry’s leading solution for optimizing the performance of web, non-web, mobile, streaming and cloud applications.

 

“In preparing for the new service launch, CareTech Solutions worked with Porter Research to gain a better understanding of what hospital CIOs need from an enterprise IT monitoring service when the goal is to deliver a reliable and dependable end-user experience,” said Pat Milostan, COO, CareTech Solutions. “A majority of the CIOs indicated they were all doing some degree of IT monitoring but not one of them had a dedicated, integrated service that would watch both the infrastructure and clinical applications. Almost unanimously, they agreed a service like Pulse would be a tremendous value add in their ongoing efforts to deliver a positive end-user experience.” 

 

This new offering compliments CareTech’s industry-leading clinical help desk solution, Service Desk™, which provides real-time IT support to clinicians and other staff from support analysts trained on all major hospital clinical and business information systems.

 

CareTech will introduce Pulse, and is demonstrating Service Desk at the Healthcare Information and Management Systems Society (HIMSS) Annual Conference and Exhibition in booth #1911.
The conference takes place from March 3-7, in New Orleans.

 

About CareTech Solutions

CareTech Solutions is an information technology (IT) and Web products and services provider for more than 200 U.S. hospitals and health systems, creating value for clients through customized IT solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, and 2011 Best in KLAS award for IT Outsourcing (Extensive), and the 2012 IT Partial Outsourcing as ranked by healthcare executives and professionals in the respective annual Best in KLAS Awards: Software & Services” report.

 

For more information, please visit www.caretech.com.

 

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Media Contact:

Anne Santori, APR

Public Relations Manager

CareTech Solutions

Office: 248-823-0908

Cell: 248-312-8385

Email:anne.santori@caretech.com

 

Covenant Care Selects CareTech Solutions to Provide Cloud-Based IT Infrastructure Hosting and Services

CareTech Completes Migration of Covenant Care IT Hosting to its PaaS Cloud

Troy, Mich., February 10, 2015 – CareTech Solutions announced today that Covenant Care, owner of 57 skilled and residential healthcare centers in seven states, has contracted with the company to provide comprehensive cloud-based hosting and service for its IT infrastructure and processes.

CareTech Solutions recently completed the hosting migration of Covenant Care’s existing IT infrastructure and applications to CareTech’s Somerset Data Center PaaS cloud. The customized PaaS environment developed by CareTech will host the suite of specialized healthcare applications and devices used by Covenant Care staff throughout the U.S. CareTech will also provide IT monitoring, provisioning, training and support, cybersecurity, consulting and data recovery services for the healthcare company.

“Based on our CareTech service desk partnership, we know they understand our business, our processes, and our needs. As we continue to advance technology and expand the national presence of our services, CareTech is the right partner to help us leverage the power of cloud computing to enhance efficiencies throughout our organization.” said Richard Paul, (VP, Information Technology), of Aliso Viejo, Calif.-based Covenant Care.

CareTech Solutions President and CEO Jim Giordano said his company looked forward to continuing its partnership with Covenant Care. “A rapidly changing landscape and government initiatives are challenging all healthcare providers to increase their IT operational efficiencies, which includes better real-time data management, access to on-demand capacity, lower upfront costs and much improved data analysis and utilization. We’re look forward to our ongoing collaboration with Covenant Care and helping to achieve its mission and navigate the next evolution in healthcare IT,” said Giordano.

About Covenant Care

Founded in 1994, Covenant Care has grown to include more than 8,000 health care professionals in 57 healthcare and rehabilitation centers. With locations throughout the United States, Covenant Care provides quality, 24/7 care ranging from short-term rehabilitation therapy, to skilled nursing care at its facilities and at home, to more than 20,000 patients per year. For more information, go to www.covenantcare.com.

About CareTech Solutions

CareTech Solutions is an information technology (IT) and Web products and services provider for U.S. hospitals and health systems. CareTech’s more than 1,400 U.S.-based professionals create value for clients through customized IT solutions that contribute to improving the patient experience while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day IT operations, CareTech offers clients expert health information technology services earning it the 2008, 2009, 2010, 2011, 2013 and 2014 Best in KLAS award for IT Outsourcing (Extensive), and the 2012 and 2013 IT Partial Outsourcing Award as ranked by healthcare executives and professionals in the respected annual “Best in KLAS Awards: Software & Services” report. Learn more about CareTech Solutions at www.caretech.com.  

Media Contact:
Lisa Kennedy
Lisa.kennedy@caretech.com
248.823.0950