Meeting healthcare challenges during disruptions and changing times.
We help you deliver patient-centered, quality healthcare even in the event of a large-scale emergency or go-live. CareTech’s Command Center works alongside your organization to mitigate any disruption and deliver excellent patient care. It serves as the epicenter for managing information and decision-making. Our mission is to:
- Effectively communicate and receive information
- Gather all the data you need and rapidly analyze it
- Allocate resources and personnel, and ensure effective direction of the response operations
- Leverage the existing call routing, support, infrastructure, and ITSM
- Demonstrate adherence to “best practices” by documenting all information received and the steps taken to respond to an event
Next-gen Command Center scalable to handle any volume under any situation
CareTech Command Center’s skilled and experienced resources use the latest technologies and IT infrastructure to identify and resolve system-level issues in a timely manner for both unplanned and planned events like IT downtime or to address high-volume support needs during a major system launch or upgrade at your hospital.
As an onsite and offsite service offering, we deploy a team of Service Desk staff and leadership, establish a command center or integrate with your hospital’s command center, and work side-by-side for a specified period of time. Our team operates as a single point of support for physicians, clinicians, office staff, and all end users.