The nation is in an urgent race to vaccinate as many Americans as possible against the COVID-19 virus. You and your health system play a key role in this national initiative helping deliver vaccinations quickly and safely while enduring limited and unpredictable vaccine allocations.
Your patients, on the other hand, may face added frustration and anxiety as they navigate MyChart, HealtheLife and other registration and scheduling portals to secure their vaccination.
CareTech Solutions is here to help you and your patients overcome these challenges with our award-winning Service Desk. We operate a world-class 24x7x365 call center in Troy, MI, that is fully staffed to manage large and complex workloads of patient calls. Our staff is highly skilled with extensive experience in assisting patients with technical, clinical, and process concerns.
Additionally, CareTech’s comprehensive Command Center and monitoring team continuously measure performance in real-time to quickly and effectively adjust workflow and staffing to meet the expected surge of calls and email-based inquiries.
We have economical turn-key solutions which we can tailor and deploy, often within 48 hours, to quickly meet your patient and health system needs.
This is the need of the hour, and CareTech is here to help.