Getting vaccinated quickly over the next few months is the next critical fight against COVID-19. As is evident in the news nationwide, scheduling and completion of vaccination for the various groups of population are urgent operational initiatives. These include matching to the clinics opening hours, the staff that will administer the vaccines, and the supply of the vaccines itself.
CareTech Solutions is offering a variety of end user services to hospitals via the patient portals to assist in the scheduling of COVID-19 vaccination appointments. These services are provided from CareTech’s world-class Service Desk facility in Troy, MI. They are available 24×7, and double up as a Command Center to work collaboratively to implement and track the progress.
We have a strong monitoring team to measure the performance and handle exceptions quickly and effectively. Our team is able to make real-time adjustments to the workflow and staffing to meet the expected demands of calls and email-based inquiries. We are able to implement within 48 hours for a new client, and start answering these contacts in a timely manner.
This is the need of the hour, and CareTech is here to help!