A superior end user support - when, where, and how your users need it.
Our Field Support Services are based on our commitment to delivering exceptional healthcare IT services and support to our clients. With a deeper understanding of healthcare IT, our vast skilled, and highly trained service experts become an extension of your IT department. You can now shift the challenging workload of end user support to us and free your resources for more strategic tasks while still providing superior end user support – when and where your users need it.
- The scale and skilled experts you can trust
- A technology experience your clinical staff will appreciate
- Customized service levels
- More time to focus on care delivery
- Significant cost and efforts savings
Don’t just get the best support, but a lifelong partner for your technology needs.
CareTech’s Field Support Services provide high-value and quick resolutions to your diverse technical needs across your IT environment. Becoming an integrated part of your IT department, our certified field technicians identify, troubleshoot, document, resolve, or appropriately escalate your end user problem.
Leveraging a hybrid approach of on-site and dispatch support, we work at your site and provide the customized care that works for your healthcare processes. Complementing your ITSM platform and integrating with your service desk support, our field service programs are based on industry best service-level agreements (SLAs) and IT Infrastructure Library (ITIL)-aligned methodologies.