Resources

  • IT Outsourcing
  • Data Center
  • Service Desk
  • IT Monitoring
  • Disaster Recovery
  • IT Advisory Services

IT Outsourcing

Company Overview

We’re not just an IT services company that decided to get into healthcare. We’re a healthcare company that specializes in IT. Read More


10 Ways to Maximize Your Information Technology Assets

What does it take for a healthcare organization to successfully transition into today’s complex, fully electronic environment? Strong asset management is the key. Read More


Integration and Interoperability Services

Because you don’t have a “Rosetta Stone” for your data, our integration and interoperability services exist. Read More


Application Development and Managed Services

A partnership with our Application Development and Managed Services gives your hospital or health system access to a wealth of industry-leading technical expertise without the need for lengthy training, recruiting or rehiring periods. Read More


A Health Service Organization’s Successful IT Infrastructure Transformation Journey

As Adventist HealthCare looks to the future to implement processes based on their technology road map, it has identified that CareTech Solutions can help with long-term goals by helping to continue to look for cost savings through Provisioning, Service Desk Operations and System Integrations.Read More


HIT Innovations and Transformation for Martin Luther King, Jr. Community Hospital
With a capped budget and a requirement to support the hospital’s planned timeframe for opening, the Chief Information and Innovation Officer (CIIO) developed a strategy to build a hospital of the future. Here’s how.Read More


Data Center

Digital Transformation Cloud Services Secure and compliant data center hosting and managed services to protect the integrity of your data. Read More
Optimizing the Hospital Data Center As hospitals IT leaders adapt to changing reimbursement and value-based care models, many are choosing to outsource some or all of their IT environments. Partnering with a full service solutions provider allows them to optimize data center performance and improve efficiency, flexibility, care quality and reduce costs. Read More
An IT Disaster Recovery Success Story The Cape IT team joined with CareTech to deploy system replication for the CRHS user environment including their onsite Cerner systems (supporting RHO) and interface engine, the Meditech Laboratory/Radiology/Billing/ADT system, PACS, and the support systems behind those applications.Read More

Service Desk

Clinical Service Desk

See how CareTech Solutions’ Service Desk is much more than a traditional hospital help desk. Read More


5 Advantages to Using Courion Password Reset on Your Hospital Help Desk

Simple password reset requests are the most common calls to any hospital help desk, often averaging 20-30% of all calls. They can tie up analysts who could be resolving more complicated issues. Read More


5 Ways Physicians Benefit from “Fast Track” Support

When a physician calls CareTech Solutions’ Service Desk, it’s always urgent. It may be a life-or-death matter, or the busy physician is simply pressed for time. Read More


Patient Portal Services

Are you unable to keep up with the volume of Service Desk calls because of routine patient portal inquiries? Is your hospital staff busy answering simple questions that distract from more critical calls? Read More


4 Top Reasons to Consider CRS – Change Request System

Facing unauthorized changes? Unplanned downtimes? 24/7/365 availability of IT services is essential in today’s healthcare IT environment. Read More

IT Monitoring

IT Performance Monitoring

A remote, integrated monitoring service designed and built exclusively to support hospital information technology systems 24/7/365. Reduce unscheduled downtime and stay ahead of issues that impact the patient experience. Read More


4 Essentials for Secure Hospital Account Provisioning

Clearances and access rights of employees remain points of vulnerability for the security of any healthcare organization. Read More


6 Critical Hospital Functions Monitored 24/7/365

As the modern healthcare organization becomes more and more dependent on its complex electronic systems, it cannot afford a failure in any area. Read More


6 Top Benefits to a CIO of Pulse IT Monitoring Service

Trying to stay ahead of performance issues that impact service delivery while running an IT environment that users can have confidence in? CareTech Solutions’ Pulse IT Monitoring Service can help you give users a reliable and predictable IT experience all day – every day. Read More


Disaster Recovery

Secured Healthcare Disaster Recovery

The Secured Healthcare Recovery Cloud offers the peace of mind of knowing that all of your data is safely secured along with full redundancy to lower your recovery times. Read More


Disaster Recovery: Slashing Downtime from 24 Hours to 24 Minutes

Backed by CareTech Solutions, Oakwood Healthcare has transformed its disaster recovery plan, and the change is a dramatic one – a reduction of recovery time from one day to less than half an hour. Here’s how. Read More


IT Advisory Services

Security, Risk Assessment & Compliance

CareTech’s information security professionals employ a comprehensive, risk-based approach towards each assessment, examining your hospital’s policies against industry best practices and all HIPAA and EHR Incentive Program compliance issues. Read More


  • Resources Web Products
  • Web Advisory Services
  • BoardNet

Resources Web Products

Web Products and Services Overview

Your hospital website: creating experiences that connect patients, physicians and the community. Read More


Custom and Mobile Application Development Overview

Our experts will help you to assess your current clinical needs and business requirements, and come up with working application solutions. Read More


CareTech CMS

The best hospital Web solution is one that frees you to carry out your primary responsibility: optimal patient care and safety, while delivering superior services. And that means a user-friendly content management system like CareTech. Read More


CareTech CMS Module Guide

Turn your hospital website into a high-performing, interactive channel with CareTech CMS modules. Read More


CareTech CMS Appointment Request Module

Physicians and departments can accept requests for appointments 24/7. Read More


CareTech CMS Bill Pay Module

Patients can securely submit payment and view detailed account information. Read More


CareTech CMS Blogs Module

Authors can self-publish content, administrators can moderate comments, and users can provide feedback. Read More


CareTech CMS Class Registration Module

Facilitate online registration, credit card payments and scheduled reminders for classes and events. Read More


CareTech CMS Directory Builder Module

Create and support multiple types of data collections. Read More


CareTech CMS Donations Module

Enables hospital foundations to accept secure online contributions. Read More


CareTech CMS E-Greetings Module

Friends and family can send greeting cards to patients through the organization’s website. Read More


CareTech CMS ER Wait Time Module

Displays estimated duration of patients’ ER wait on hospital website, mobile devices, and more. Read More


CareTech CMS Find-a-Physician Module

Displays physician groups, specialty, location, biography, video, photos, logos, awards, and custom fields. Read More


CareTech CMS Form Builder Module

Administrators can build forms, surveys, and polls with a user-friendly interface. Read More


CareTech CMS Media Gallery Module

Enables hospital foundations to accept secure online contributions. Read More


CareTech CMS Newsletter Module

Create subscription-based newsletters for staff, patients, donors, and more! Read More


CareTech CMS Policies Module

Document repository to store, organize and distribute hospital policy documents. Read More


CareTech CMS Pre-Registration Module

Patients can conveniently pre-register for scheduled appointments online, reducing their wait time. Read More


CareTech CMS Service Finder Module

Enables patients to quickly find locations that offer the services they need. Read More


CareTech CMS Video Library Module

Showcase audio and video files in a YouTube™ type format. Read More


Web Advisory Services

Information Architecture Services

The ever-changing world of technology makes consumers expect certain levels of interaction and service across all industries. Read More


SEO Advisory Services

Your website is a key component of your digital strategy. Improving your website’s visibility brings in more visitors and improves growth. How do you know that your website is correct from an SEO standpoint? Read More


BoardNet

BoardNet Demo

Video: Watch a demo for BoardNet, the virtual online boardroom. Read More


BoardNet Overview

BoardNet is a secure, Web-based portal application that combines content management, document management and collaborative portal tools into one easy-to-use solution for hospital boards and committees. Read More


BoardNet: Your Online Boardroom

Get instant access to board materials online anytime … anywhere. Read More


  • Document Imaging and Management
  • Archive Data
  • Information

Document Imaging and Management

iDoc Contents and Records Management

iDoc is a hosted document imaging management solution that produces measurable improvements in office efficiency and frees your physicians and staff to provide a better patient experience. Read More


Garden City Hospital: iDoc™ Document Imaging

An enormous volume of paper medical records is a common problem for most hospitals with a long history of service in the community. CareTech Solutions’ iDoc Document Imaging solution brought Garden City Hospital’s HIM department into the 21st century. Read More


Hurley Medical Center: iDoc Implementation

Patient care was improved by resolving inefficiencies in getting the right information to doctors, nurses and other caregivers quickly. This was accomplished by eliminating delays in receiving reports from other departments, eliminating the need to retrieve multiple files from multiple locations and providing secure access anywhere throughout HMC’s Intranet network. Read More


Northern Michigan Regional Hospital: iDoc

The hospital leadership had specific goals in mind when they purchased the iDoc Document Imaging System. The most clear-cut and obvious goal was to move from the old paper-based records system to a digital one – but in conjunction with that overall objective, there was also the need to reduce DNFB and improve workflow. Read More


Walsh College: Document Imaging in Higher Education

Walsh College needed a more efficient way to handle the ever-increasing load of paperwork and the documents that enter with students and follow them through their academic careers. With an extensive, paper-based records system. storage and access were prime problems. CareTech Solutions’ iDoc Document imaging System was a perfect fit. Read More


Archive Data

iDoc™ Archive for Legacy Decommissioning

Archive is a secure, cost-effective legacy decommissioning solution for sunset healthcare clinical and business systems. The iDoc™ Archive advantage: Lower costs, easy access, secure data, and the health IT experience of CareTech Solutions. Read More


Start with a Self-Assessment

Is your historical patient data stored on outdated servers that can no longer be updated or supported? Read More


10 Reasons to Consider iDoc™ Archive

All of your data in one place with easy, reliable, seamless access. Read More


Balanced Scorecard: 5 Keys to Success

Legacy decommissioning is a major challenge in today’s healthcare IT environment. One way to help ensure a successful result is to take a balanced scorecard approach to evaluating your options. Read More


7 Questions to Ask Data Storage Vendors

Does your legacy decommissioning system for historical patient data offer this functionality? Read More


Five Cost Factors to Consider

When determining the cost of storing historical patient data, there are several factors to keep in mind. Read More


Healthcare IT Success Overview: Legacy Decommissioning at Port Huron (Mich.) Hospital

Port Huron Hospital decided to implement CareTech Solutions’ iDoc™ Archive in May of 2013. A three-phase project plan was developed. Read More


Legacy Decommissioning: One Hospital’s Successful Journey

As hospitals switch to new electronic health systems to meet Meaningful Use requirements, one challenge inevitably arises: How best to store patient data from the systems no longer in active use? Read More


Information

10 Economic Reasons for Hosted Document Imaging Solutions in Healthcare

Among the service industries, healthcare stands alone in its reluctance to adopt technologies such as document imaging and digital archiving that begin the weaning from legacy paper-based systems to electronic medical records. But making such a transition is a must. Read More


Document Imaging Has Never Been Easier

A brief overview of how going paperless “shouldn’t make your head hurt.” Read More


iDoc Fast Facts

The iDoc facts and features you need to know, at a glance. Read More


iDoc Minimum PC Requirements

The basic workstation technical requirements to run iDoc. Read More


iDoc Product Spec Sheet

A detailed breakdown of iDoc’s features and specifications. Read More