With unified communications, let your healthcare professionals do their best – saving lives.

Your doctors, nurses, staff members, and others involved in patient care often look to communicate with one another in real-time to stay on top of patient statuses. Ensuring that your unified communications infrastructure delivers at all times matters. We can help.

Managed Unified Communications

Improve collaboration to stay on top of patient statuses.

As your healthcare organization digitally transforms while seeking opportunities to provide the best care, replacing traditional telephony architectures with IP networks and consolidating voice, data, and video helps you take a step forward. However, the convergence delivers the promise of better connections and productivity only if the infrastructure operates reliably. We at CareTech, provide Managed Unified Communications services that ensure you maintain and manage your unified communications infrastructure continually, cost-effectively, and reliably.

  • Best-in-class services – from installation to ongoing monitoring and support
  • Skilled resources who act as an extension of your team
  • Latest technologies and tools deployment
  • Round-the-clock availability
  • ITIL-complaint processes
  • Global delivery model
  • Established SLAs

Reinvent and reimagine communication and collaboration with CareTech.

CareTech offers Managed Unified Communications services that cover telephony (TDM and IP), call center infrastructure, collaboration tools and document management, email and chat, and audio and video conferencing (desktop, conference room, and dedicated video rooms).

Our skilled team of unified communications experts and engineers can become your extended IT team. Having expertise in industry-leading voice and data products and healthcare environment complexities, they ensure your unified communications infrastructure is secure and available at all times.

With flexible on-site-onshore-offshore delivery models, custom-created service engagements, and superior levels of service, regardless of the endpoints, we help you get there.

Ensure no delay in critical care due to distance or disparate technology tools.

Without being limited by location or technology, ensure that your nurses, doctors, and other professionals involved in a patient’s care communicate in real-time, access important patient information when needed, and collaborate more effectively to deliver the best care. Make all of them a reality, and experience much more with CareTech’s Managed Unified Communications services.

  • End to end integrated infrastructure monitoring and management from voice/IP telephony, voicemail, IVR, messaging, multimedia conferencing, telepresence to contact center
  • Multiple engineering disciplines to address UC&C component complexities-Gateways TDM/ISDN/SIP trunk circuits, ACD Configuration, and Network Skill Routing
  • 24x7x365 service coverage
  • Moves, Adds, Changes (MACDs)
  • Omni-channel support
  • Multi-technology and multi-vendor management
  • Flexible engagement models including staff augmentation services
  • Analytics providing actionable intelligence through real-time visibility into UC&C infrastructure
  • Periodic service reviews including real-time health reports and detailed call reports for better service performance and proactive capacity planning
  • Configuration backup and archival

Improve your ROI and take your services to the next level.

Managing a complex landscape of endpoints, servers, gateways, and service providers need not drain on your resources, time, and effort. Partner with us and be assured that you have everything covered. We help you maximize your ROI yet deliver supreme communication capabilities to your care team.

  • IT Outsourcing
  • Data Center
  • Service Desk
  • IT Monitoring
  • Disaster Recovery
  • IT Advisory Services

Shift left with a unified healthcare-specific Service Desk

Created with the help of our healthcare experts, the IT service desk serves as an integrated platform to identify and resolve issues faster and push changes with assurance and reduced efforts. The flexibility and richness of its service automation abilities, omni-channel support, self-service and service catalog help your caregivers, administrators, and patients get the answers they need on time and every time.
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Self Service Portal
Increase self-service rates for patients and care workers.  
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Feedback Management
Bring a new level of support for continual improvement and value creation through effective feedback management.
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Automation
Shift left and turn your service desk into a healthcare service delivery powerhouse as we bring more within the reach of automation.
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Service Catalogue
Bring your healthcare staff/users into a user-friendly, complete, self-service catalog experience.
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Resolution Center
Empower users to not just register incidents but to resolve it immediately.

Focus on what’s important

Inbuilt advanced analytics help you collect data at regular intervals, analyze, and proactively diagnose and triage IT performance. With preconfigured and also customizable dashboards, harness new levels of in-depth insights into your IT.

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Dashboard
Provide responsive and customizable dashboards that provide actionable data visualizations to elevate analysis and reporting for all users including charts, graphs, or data grids with drill-down capabilities.
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CT Metrics
Allow your healthcare IT managers and team leads to effectively keep track of agents’ productivity and performance.
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Ready Q
Take advantage of our exclusive pre-built reporting tool, and ensure your reports add value, or support your person in getting his job done.