Troy, Mich. – April 24, 2006 — CareTech Solutions, Inc., an information technology and health information management services provider for hospitals and health systems, announced it has finalized an agreement to provide help desk services and support to POH Medical Center in Pontiac, Mich.
“CareTech’s focus on the hospital environment and solid experience with healthcare system technology were large factors in our decision,” said Tom Shilling, chief financial officer for POH Medical Center. “We aspire to enhance the health and quality of life of all people we serve, and through help desk support from CareTech, we’re confident POH Medical Center will be able to use its technology as effectively as possible.”
Under this partnership, CareTech’s Help Desk will help manage software support, training, problem tracking and work initiation using automated tools and best practices employed by a team of industry-certified analysts and professionals. Services and solutions to be provided to POH Medical Center include: Integration of the help desk system with the hospital’s own IT system, allowing CareTech to remotely view POH Medical Center’s IT network and quickly determine and resolve issues; knowledge management tools, to analyze call data and patterns for appropriate staffing levels and ensure each call receives a prompt response; and proactive system management and monitoring for escalating issues and dispatching field service to reduce the diagnosis period and downtime. In addition, CareTech’s Help Desk is staffed through a single phone number for all IT support calls 24/7, 365 days a year.
“We are very pleased to leverage our expertise for POH Medical Center’s benefit,” said Pat Milostan, senior vice president and chief operating officer for CareTech Solutions. “Among the values upheld by POH Medical Center – and shared by CareTech – is performance that exceeds expectations; it is central to delivering outstanding service, while also helping the healthcare organization respond more efficiently. We’re proud to offer our services to yet another Michigan hospital and welcome the opportunity to serve POH Medical Center.”
About POH Medical Center
Located in Pontiac, Mich., POH Medical Center offers a variety of primary and specialty health care services guided by the principles of osteopathic medicine. We aspire to enhance the quality of life and health status of the people we serve by following a set of values that include focus and consistency by doing the right thing, maintaining an environment that respects dignity and sensitivity and understanding that there is always a better way to do things. For more information on POH Medical Center, please call (248) 338-5000 or visit www.pohmedical.org.
About CareTech Solutions
CareTech Solutions, Inc., an information technology and health information management services provider for hospitals and health systems, is committed to creating value for clients through customized, flexible solutions that contribute to improving patient care while lowering healthcare costs. From implementing emerging technologies to supporting day-to-day operations, CareTech offers clients expert services across the entire patient data lifecycle.
Information Technology services – Health Information Management – Revenue Cycle services – WebCare™ products and services – CableCare™ structured cabling and wiring
For more information please visit: www.caretechsolutions.com
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