ServiceDesk

Everything you need to manage your end users' support needs.

Get clinicians back to work fast with industry-leading 24x7x365 customer service from support analysts trained on all major hospital clinical and business information systems.

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Ready to support your patient portal calls? We are.

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Looking at options to improve end user support?

Inefficient support models can cause a lot of problems. A poor customer experience and low user satisfaction can lead to unmet quality and patient care objectives. Misallocation of IT resources that leaves costly application experts filling Level 1 requests can mean project work suffers. And in the end, your direct and indirect costs can go up. We can help you get ahead and stay ahead of these challenges.

What level of support does your hospital provide?

Download the Maturity Model Tool

The most comprehensive set of end-user support solutions.

Satisfy the increasing needs and expectations of your hospital’s IT users with Service Desk’s advanced features that go well beyond incident management and break fixes. Capabilities designed to handle everything from technology provisioning to complex problem-solving make it possible for you to deliver an advanced support environment that satisfies users and helps your hospital realize the full benefit and value of its IT investment.

Watch a Clinical Service Desk analyst assist with an EMR issue.

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Fix problems quickly and improve customer satisfaction.

CareTech Solutions treats every call with critical care. Our trained and certified Service Desk professionals bring a vital understanding of physicians’ critical needs as they transition to the EMR environment. Your doctors will get fast answers and the remote hands-on assistance they need – day or night – so they can quickly return to patient care.

Article: Barnabas Health discusses “Helping Your Help Desk” ►
Article: Hospitals weigh in on “Expanding Help Desk Support” ►

Customer insights on keys to robust Go-Live Command Center.

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Patient portal support that works for everyone.

Trying to predict patient call volumes and staff your help desk to give patients the IT support they need is no easy job. Let CareTech Solutions’ Service Desk handle your patient portal calls – day or night. It’s the efficient, patient-friendly and cost-effective way to help ensure your patient engagement efforts pay off for patients, your hospital and you.
4 Reasons to Let CareTech Solutions Handle Your Patient Portal Calls ►

Service Desk Nights and Weekends

CareTech Solutions’ Service Desk expertly handles healthcare IT issues – during the day, at night, and on weekends.
If you only need nights and weekend IT support, and currently manage more than 500 calls a month, let’s talk.