Inefficient support models can cause a lot of problems. Poor customer experience and low user satisfaction can lead to unmet quality and patient care objectives. Misallocation of IT resources that leaves costly application experts filling Level 1 requests can mean project work suffers. And in the end, your direct and indirect costs can go up. We can help you get ahead and stay ahead of these challenges.
‘CareTech Solutions’ Service Desk expertly handles Healthcare IT issues – during the day, at night, and on weekends. If you only need nights and weekend IT support, and currently, manage more than 500 calls a month, let’s talk.’