Experience The Shift In IT Service Delivery

IT is clearly the backbone to the progress of healthcare delivery, and having a reliable IT service delivery and support makes all the difference. Use ServiceFocus to transform, make the shift, and drive patient care to new heights.

ServiceFocus

Healthcare is complex. But healthcare IT support and service delivery need not be.

With ServiceFocus, challenge the status quo. Solve issues faster, smarter, and simpler than ever, and even challenge the occurrence of issues in the very first place.

  • Supercharge your IT service management –Drive transformation in ITSM powered by intelligent automation technologies and healthcare best practices that are applied across a range of ITIL process areas.
  • Shift left with a unified healthcare service desk – Bring a new level of simplicity, scalability, and efficiency to your IT service desk. Accelerate the service response through intelligent automated assignment and action.
  • Keep your IT in the pink of health with robust reporting and advanced analytics – Get all the insights to proactively monitor and triage IT and clinical performance.

You aren’t just choosing an ITSM solution, but a healthcare IT partner

With a rich experience of over 22 years in the healthcare service industry and dealing with several hospitals across the U.S., we understand your business and technology needs. Equipped with this expertise, we offer our highly automated, scalable and collaborative ITSM solution – ServiceFocus that redefines IT service delivery for our healthcare partners.

ServiceFocus is deployable on cloud or on-premise. The solution is HIPAA compliant and comes with built-in adapters for other popular ITSM products such as ServiceNow, BMC/Remedy, Ivanti, Jira, Cherwell, SCCM, and Freshservice.

We provide the ITSM solution along with the IT services for end-users including service support, help desk, and field services while implementing and monitoring the various automation solutions using this platform. We plan and work with your teams to increase adoption of self-serve and other emerging technologies.

Reimagine IT service delivery for today and tomorrow

Discover the quantum leap in performance efficiency achieved through automation-powered and easy-to-use features. Move at digital speeds while still upholding ITIL values.

Predictive Intelligence
for Conversations and
Knowledge Search

Incident Update and
Notification - Chatbot,
Mobile App, and IVR

Self-Service
Through IVR
and Visual IVR

Invasive and
Non-Invasive
Bots

Invasive and
Non-Invasive
Bots

Robust Analytics
Tools With Real-
Time Dashboards

Advanced Security
Features and HIPAA
Compliant

  • IT Outsourcing
  • Data Center
  • Service Desk
  • IT Monitoring
  • Disaster Recovery
  • IT Advisory Services

Experience the enterprise level, next-generation ITSM solution

With modular workflow processes and ITIL best practices, handle your IT Service Management functions in its entirety. Powered by intelligent automation technologies and healthcare best practices, every module is designed to simplify IT services and support, delight users, and improve care delivery.
Incident_Management
Incident Management
Ensure seamless healthcare operations by quickly resolving any kind of incidents.
Problem_Management__Root-Cause_Analysis
Problem Management
Proactively minimize healthcare impacts from IT problems.
Service_Request_Management__1_
Service Request
Management
Support agreed quality of services by handling requests in an efficient and user-friendly manner.
Change_Management
Change Management
Meet new healthcare opportunities and grow faster by minimizing risk due to change.
Knowledge_base_Management
Knowledge Management
Capture, organize, and share knowledge to the right person at the right time with advanced knowledge base search.
Release_Management
Release Management
Ensure a well-orchestrated release process by bringing together everyone on the same page and ensure zero disruption.
Variance_SLA_Management
SLA Management
Configure, manage, and monitor service levels agreements for your healthcare IT, service providers, and end-users.

Shift left with a unified healthcare-specific Service Desk

Created with the help of our healthcare experts, the IT service desk serves as an integrated platform to identify and resolve issues faster and push changes with assurance and reduced efforts. The flexibility and richness of its service automation abilities, omni-channel support, self-service and service catalog help your caregivers, administrators, and patients get the answers they need on time and every time.
Self-Service_Portal__1_
Self Service Portal
Increase self-service rates for patients and care workers.  
Feedback_Management
Feedback Management
Bring a new level of support for continual improvement and value creation through effective feedback management.
Automation_framework_using_bots_and_RPA
Automation
Shift left and turn your service desk into a healthcare service delivery powerhouse as we bring more within the reach of automation.
Interface_Engine
Service Catalogue
Bring your healthcare staff/users into a user-friendly, complete, self-service catalog experience.
CT_MICS_Identity_and_Access_Management
Resolution Center
Empower users to not just register incidents but to resolve it immediately.

Focus on what’s important

Inbuilt advanced analytics help you collect data at regular intervals, analyze, and proactively diagnose and triage IT performance. With preconfigured and also customizable dashboards, harness new levels of in-depth insights into your IT.

Dashboards_and_Reports
Dashboard
Provide responsive and customizable dashboards that provide actionable data visualizations to elevate analysis and reporting for all users including charts, graphs, or data grids with drill-down capabilities.
CT_MICS_Identity_and_Access_Management
CT Metrics
Allow your healthcare IT managers and team leads to effectively keep track of agents’ productivity and performance.
Provisioning
Ready Q
Take advantage of our exclusive pre-built reporting tool, and ensure your reports add value, or support your person in getting his job done.

Experience the enterprise level, next-generation ITSM solution

With modular workflow processes and ITIL best practices, handle your IT Service Management functions in its entirety. Powered by intelligent automation technologies and healthcare best practices, every module is designed to simplify IT services and support, delight users, and improve care delivery.
Incident_Management

Incident Management

Ensure seamless healthcare operations by quickly resolving any kind of incidents.
Problem_Management__Root-Cause_Analysis

Problem Management

Proactively minimize healthcare impacts from IT problems.
Service_Request_Management__1_

Service Request Management

Support agreed quality of services by handling requests in an efficient and user-friendly manner.
Change_Management

Change Management

Meet new healthcare opportunities and grow faster by minimizing risk due to change.
Knowledge_base_Management

Knowledge Management

Capture, organize, and share knowledge to the right person at the right time with advanced knowledge base search.
Release_Management

Release Management

Ensure a well-orchestrated release process by bringing together everyone on the same page and ensure zero disruption.
Variance_SLA_Management

SLA Management

Configure, manage, and monitor service levels agreements for your healthcare IT, service providers, and end-users.

Shift left with a unified healthcare-specific Service Desk

Created with the help of our healthcare experts, the IT service desk serves as an integrated platform to identify and resolve issues faster and push changes with assurance and reduced efforts. The flexibility and richness of its service automation abilities, omni-channel support, self-service and service catalog help your caregivers, administrators, and patients get the answers they need on time and every time.

Self-Service_Portal__1_

Self Service Portal

Increase self-service rates for patients and care workers.

Feedback_Management

Feedback Management

Bring a new level of support for continual improvement and value creation through effective feedback management.

Automation_framework_using_bots_and_RPA

Automation

Shift left and turn your service desk into a healthcare service delivery powerhouse as we bring more within the reach of automation.

Interface_Engine

Service Catalogue

Bring your healthcare staff/users into a user-friendly, complete, self-service catalog experience.

CT_MICS_Identity_and_Access_Management

Resolution Center

Empower users to not just register incidents but to resolve it immediately.

Focus on what’s important

Inbuilt advanced analytics help you collect data at regular intervals, analyze, and proactively diagnose and triage IT performance. With preconfigured and also customizable dashboards, harness new levels of in-depth insights into your IT.
Dashboards_and_Reports

Dashboard

Provide responsive and customizable dashboards that provide actionable data visualizations to elevate analysis and reporting for all users including charts, graphs, or data grids with drill-down capabilities.
CT_MICS_Identity_and_Access_Management

CT Metrics

Allow your healthcare IT managers and team leads to effectively keep track of agents’ productivity and performance.
Provisioning

Ready Q

Take advantage of our exclusive pre-built reporting tool, and ensure your reports add value, or support your person in getting his job done.