Healthcare is complex. But healthcare IT support and service delivery need not be.
With ServiceFocus, challenge the status quo. Solve issues faster, smarter, and simpler than ever, and even challenge the occurrence of issues in the very first place.
- Supercharge your IT service management –Drive transformation in ITSM powered by intelligent automation technologies and healthcare best practices that are applied across a range of ITIL process areas.
- Shift left with a unified healthcare service desk – Bring a new level of simplicity, scalability, and efficiency to your IT service desk. Accelerate the service response through intelligent automated assignment and action.
- Keep your IT in the pink of health with robust reporting and advanced analytics – Get all the insights to proactively monitor and triage IT and clinical performance.
You aren’t just choosing an ITSM solution, but a healthcare IT partner
With a rich experience of over 22 years in the healthcare service industry and dealing with several hospitals across the U.S., we understand your business and technology needs. Equipped with this expertise, we offer our highly automated, scalable and collaborative ITSM solution – ServiceFocus that redefines IT service delivery for our healthcare partners.
ServiceFocus is deployable on cloud or on-premise. The solution is HIPAA compliant and comes with built-in adapters for other popular ITSM products such as ServiceNow, BMC/Remedy, Ivanti, Jira, Cherwell, SCCM, and Freshservice.
We provide the ITSM solution along with the IT services for end-users including service support, help desk, and field services while implementing and monitoring the various automation solutions using this platform. We plan and work with your teams to increase adoption of self-serve and other emerging technologies.