Deliver exceptional technical service, fast.

Technical Service Desk

Resolve technical issues fast and make IT work for you

Our technical support experts are ready to handle any issue related to infrastructure, networks, devices, systems, services, and clinical applications that are vital for running your hospital. With a thorough knowledge of healthcare IT, our Technical Service Desk team will keep your business running smoothly and around-the-clock. Let us handle your hospital’s IT. You can now enhance your resources’ productivity and allow them to spend their valuable time delivering quality patient care.

Delivering the best end user support experience even when volume of work increases

With the number of end users, devices, and applications increasing every day, your hospital needs to swiftly provide solutions to meet all end user technical queries.

Our qualified and experienced resources can become the extension of your IT team. Our resources handle any number of calls and take remedial actions during the first-level of contact instead of escalating the issue to the next level.

CareTech’s Technical Service Desk is a managed offering with flexible engagement models – onshore remote, offshore, and a combination of both – with well-established SLA agreements.

We limit the impact of IT issues

CareTech’s Technical Service Desk achieves high First-Level Resolution (FLR) rates as our skilled resources can quickly and accurately locate knowledge base articles used for resolution. Our comprehensive and thorough understanding of knowledge management industry best practices enables us to resolve many of your issues without escalation to higher tiers of support. We cover:

  • Status inquiries
  • Email administration
  • System hardware issues
  • Session troubleshooting
  • Routine password resets
  • Incident and service requests
  • Triaging and escalating (or dispatching to the vendor)

We meet the needs of modern healthcare professionals

Our Technical Service Desk support is based on the customer-oriented IT Infrastructure Library (ITIL) to promote effective IT service management (ITSM), ensuring that service requests are managed in a streamlined way. With us, you can be assured of:
  • Quick call resolution
  • Omni-channel support
  • 24x7x365 support coverage
  • Qualified and experienced support staff
  • Flexible staffing pricing models
  • Smooth integration into client teams